Operations Manager

Maisa; Valencia; Híbrido; EUR 60.000 - 80.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Remote-friendly

Hybrid offices in Valencia, Barcelona,

Weekly team lunches in Valencia &

Descripción de la vacante

Maisa is hiring an Operations Manager to lead and optimize day‑to‑day finance and operations. You’ll own onboarding/offboarding, accounts payable, vendor onboarding, expenses, and access provisioning, while driving process design and automation across teams.

You’ll identify bottlenecks, reduce repetitive work, and build scalable workflows, partnering with Finance, People, and IT. English proficiency and a bias for action are essential.

Formación

• Degree in Business, Engineering, STEM or related field welcome.
• Strong ownership and initiative to improve processes.
• Hands-on attitude with operational details and automation.
• Experience turning inefficient processes into scalable systems.
• Proven ability to learn new tools quickly.

Responsabilidades

• Own and optimize employee onboarding/offboarding and recurring Finance Ops tasks.
• Coordinate access provisioning across internal systems.
• Document and improve operational processes with clear SOPs.
• Work with Finance/People teams to fix bottlenecks and speed up workflows.
• Design and implement automation using no-code/low-code tools when possible.
• Measure impact with metrics like turnaround time and reliability.

Conocimientos

ownership

initiative

hands-on

problem-solving

process documentation

learn new tools

organization

AI & automation curiosity

English proficiency

Educación

Business / Engineering / STEM degree or related

Herramientas

Zapier

Make

Apps Script

Okta

Jamf

DocuSign

Descripción del empleo

About The Company

The Best of Both Worlds

At Maisa, we believe great work happens when people have the freedom to choose the setup that works best for them.

Prefer the flexibility of remote work?

You’re welcome to work remotely. Most of our roles are currently focused on Spain, although depending on the position and profile, we may be open to hiring from other locations.

Looking for some social energy?

Our hybrid setup gives you the option to connect and work alongside teammates at our hubs in Valencia, Barcelona, Madrid and Murcia. And as we grow, our spaces will grow with us: when we build a team of more than 10 people in a location, our ambition is to create a hub there too.

We also want the time we spend together in person to be worth it. Today, that includes weekly transportation from the city center to our Valencia headquarters and weekly team lunches in Valencia and Barcelona, with more experiences to come as our teams and hubs evolve.

The Culture is OURS to Create

We’re still shaping how we work together—and that’s part of what makes joining Maisa now specifically exciting.

Everyone who joins has the opportunity to influence how we collaborate, connect, and build our culture. Rather than inheriting a finished playbook, you’ll have a voice in creating it.

Remote when you want flexibility. Together when you want connection. And a culture you can help shape from day one.

About The Role

As an Operations Manager within our Finance & Operations team, you’ll play a key role in keeping Maisa’s day-to-day operations running smoothly while helping us build smarter, more scalable ways of working as we grow.

This is a hands‑on role with two important dimensions: running our core operational processes and continuously improving them.

You’ll take ownership of recurring operations across employee onboarding and offboarding, Accounts Payable, vendor onboarding, expenses and corporate cards, and access provisioning. You’ll work closely with teams across Maisa to make sure these processes are reliable, efficient, and provide a great internal experience.

But we don’t want you to simply maintain the status quo.

As you become familiar with our operations, you’ll identify bottlenecks, repetitive tasks and opportunities for improvement, then take ownership of redesigning and automating them. You’ll have dedicated capacity to work on process optimisation and automation, with that part of your role growing as the processes you own become increasingly efficient and scalable.

What You'll Do...

• Own and coordinate employee onboarding and offboarding operations, ensuring new joiners have the systems, access and equipment they need from day one.
• Manage recurring Finance Operations activities, including Accounts Payable, vendor onboarding, expenses and corporate card administration.
• Coordinate access provisioning and removal across our internal systems.
• Maintain clear, accurate and scalable operational processes and documentation.
• Work closely with Finance, People and other teams to resolve operational issues and keep processes moving.
• Identify manual, repetitive or inefficient workflows and determine how they can be simplified or eliminated.
• Build and own a roadmap for operational improvements and automation.
• Redesign workflows and implement solutions using automation, AI, no-code/low-code tools or lightweight scripting where appropriate.
• Measure the impact of improvements through indicators such as turnaround time, reliability and reduction of manual work.
• Continuously look for opportunities to make Maisa’s internal operations simpler, faster and more scalable.

This role is designed to evolve with you. Initially, you'll spend more time learning and running our existing processes. As you gain context and improve them, you'll progressively dedicate more of your time to automation, process design and building the operational systems that help Maisa scale.

What You'll Bring...

We're looking for someone who enjoys getting into the details, takes genuine ownership of their work, and doesn't accept “that's just how we do it” as a good enough reason for an inefficient process.

You’ll likely bring around 2–5 years of experience in Operations, Business Operations, Finance Operations or a related hands‑on operational role.

What We're Looking For...

• Experience owning at least one recurring operational process end to end, such as employee onboarding, Accounts Payable/Receivable, billing, procurement, vendor onboarding, expense management or access provisioning.
• A strong sense of ownership and initiative — you identify what needs to be done or improved without waiting to be told.
• A hands‑on attitude and willingness to get into the operational details yourself.
• Strong problem-solving and critical‑thinking skills, with the ability to understand why a process isn't working and find a better way to do it.
• Experience improving, redesigning or documenting operational processes — not only executing them.
• Confidence working with technology and the ability to learn new tools and systems quickly.
• Strong organisation and attention to detail, particularly when managing recurring processes, deadlines and multiple stakeholders.
• Genuine curiosity about AI, automation and how technology can eliminate repetitive operational work.
• Professional working proficiency in English.
• Based in Spain, ideally Barcelona.

Nice to have...

• Experience building workflow automations using tools such as Zapier, Make, Apps Script or similar no-code/low-code solutions.
• Experience using AI tools or AI-assisted workflows to improve operational processes.
• Some experience with lightweight scripting, including using AI to help you build solutions.
• Startup or scale‑up experience, particularly within a rapidly growing organisation.
• Experience with identity, access or device‑management processes.
• Exposure to Spanish employment administration.
• Experience with tools such as Personio, Revolut People, Okta, Jamf, Brex or DocuSign.

A degree in Business, Engineering, STEM or a related field is welcome, but it's not what will determine your success here. We're much more interested in your ability to take ownership, learn quickly, solve problems and turn inefficient operations into better systems.