Operations Coordinator - Spanish, Portuguese, English

International SOS; Madrid; A distancia; EUR 28.000 - 38.000; Jornada completa

Descripción de la vacante

A global health and security management company in Madrid is seeking an Operations Coordinator who is fluent in Spanish, Portuguese, and English. This role involves supporting members with healthcare and strategic queries, handling logistics, and working collaboratively in a dynamic environment. The ideal candidate is empathetic, organized, and has a passion for helping others. Join us to make a meaningful impact in people's lives.

Servicios

Structured career development

Dynamic and respectful workplace

Opportunities for progression

Formación

• Empathetic with a passion to help people.
• Ability to handle various situations with professionalism.
• Knowledge of data protection and privacy practices.

Responsabilidades

• Support members with healthcare and security queries.
• Book appointments and authorize treatments.
• Coordinate care and communicate logistics globally.
• Work with a team of medical and security professionals.

Conocimientos

Critical thinking

Organizational skills

Customer Service experience

Fluent in Spanish

Fluent in Portuguese

Fluent in English

Herramientas

Microsoft Office

Descripción del empleo

At International SOS, we are in the business of protecting and saving lives. For 40 years, we have delivered customised security risk management, health, and wellbeing solutions to organisations worldwide. With a presence in 90 countries and a team of nearly 13,000 experts, we provide 24/7 support to help organisations fulfil their Duty of Care responsibilities.

Now, we’re looking for talented individuals to join our team and make a difference.

About the role

Are you empathetic? Are you looking for a position where you can use your people skills to support others through times of crisis?

International SOS is currently recruiting a Spanish, English and Portuguese speaking Operations Coordinator to join the team in Madrid.

Operations Coordinators are essential to what we do. By liaising with doctors, nurses and logistics professionals to ensure our members receive the highest standard of care – you will be making a difference, every day.

Key responsibilities

• Support and assist members with healthcare and security queries
• Ensuring clients’ medical situations and treatment are handled with utmost professionalism and care, by booking appointments, authorizing treatments or handling policy claims
• Assess situations, co-ordinate care and communicate logistics across the world
• Collaborate with a team of doctors, nurses, security, and operations experts in a fast-paced environment.

About you

• Critical thinking and organizational skills to handle a variety of situations
• A passion to help people, and natural empathetic approach
• An appreciation for the importance of data protection and privacy; the ability to take ownership to protect data and process integrity.
• Confidence in using Microsoft Office
• Experience in Customer Service in a contact center / similar environment is beneficial
• Excellent written and spoken Spanish, Portuguese and English

Benefits

• Structured career development track, with opportunities for progression and advancement
• Working hours are Monday to Friday between the hours of 8 am to 6 pm (staggered shifts)

Full-remote position

By joining International SOS, you will contribute to a global network dedicated to protecting people and organisations. We offer a dynamic and respectful workplace where expertise, innovation, and collaboration drive our success. International SOS has been awarded as a Top Employer in the UK by the Top Employer’s Institute (TEI) for 2025.

13,000 experts | 1,200+ locations | 90 countries | 110+ languages

Start your journey with us today. Apply now!