Onsite IT Support Technician (L1/L2) - Freelance

Sharp Brains; Madrid; Presencial; EUR 30.000 - 40.000; Jornada completa

Descripción de la vacante

A technology services company in Madrid is seeking an IT Support Technician L1 to provide end-to-end support for desktop and laptop systems. The ideal candidate will have over 3 years of IT Support experience, familiarity with Windows and MAC environments, and a driving license. This role requires on-site presence in Barcelona and involves managing device lifecycles, ensuring compliance with security protocols, and providing excellent support during escalations.

Formación

• More than 3 years of experience in IT Support.
• Required driving license.
• Familiarity with Windows and MAC environments.

Responsabilidades

• Provided end-to-end technical support for desktop and laptop systems.
• Handled IMAC activities and break/fix tasks.
• Managed the lifecycle of desktop devices including configuration and patching.
• Delivered support using asset tracking and remote assistance tools.
• Ensured compliance with security protocols and desktop policy enforcement.
• Provided VIP support during critical escalations.

Conocimientos

Technical support

Troubleshooting

Desktop management

Security compliance

User account management

Herramientas

SCCM

Intune

ServiceNow

Descripción del empleo

A technology services company in Madrid is seeking an IT Support Technician L1 to provide end-to-end support for desktop and laptop systems. The ideal candidate will have over 3 years of IT Support experience, familiarity with Windows and MAC environments, and a driving license. This role requires on-site presence in Barcelona and involves managing device lifecycles, ensuring compliance with security protocols, and providing excellent support during escalations.