Nordic Customer Success Advisor: Onboarding & Adoption

PowerToFly; Barcelona; Presencial; EUR 30.000 - 50.000; Jornada completa

Descripción de la vacante

A leading design software company is looking for a customer success specialist to join their Scaled Customer Success team in Barcelona. This role focuses on client engagement and adoption strategies, with a strong emphasis on the architecture and engineering sectors. The ideal candidate will have strong communication skills and relevant industry experience. The company offers health benefits, work-life balance, and inclusive workplace initiatives.

Servicios

Health/Dental/Vision/Life insurance

Work–Life Balance

Paid volunteer time off

6 week paid sabbatical every 4 years

Employee Resource Groups

A 'week of rest' at year's end

Formación

• Professional working proficiency in English; knowledge of any Nordic language is an advantage.
• Relevant experience or education in the Architecture & Engineering & Construction Industry.
• Strong communication skills including empathy, active listening, and storytelling.
• Ability to drive cross-functional collaboration and stakeholder management.

Responsabilidades

• Proactively engage with customers through outreach and communication.
• Establish onboarding and adoption strategies to enhance customer value.
• Identify at-risk accounts and apply consultative skills to mitigate risks.
• Expand Autodesk's customer portfolio through business development.
• Collaborate with Sales and other stakeholders to drive customer milestones.

Conocimientos

Professional working proficiency in English

Strong communication skills

Time management

Business acumen

Problem solving

Data analytics

AI savviness

Relationship building

Educación

Relevant experience or education in Architecture & Engineering & Construction Industry

Descripción del empleo

A leading design software company is looking for a customer success specialist to join their Scaled Customer Success team in Barcelona. This role focuses on client engagement and adoption strategies, with a strong emphasis on the architecture and engineering sectors. The ideal candidate will have strong communication skills and relevant industry experience. The company offers health benefits, work-life balance, and inclusive workplace initiatives.