Noc Operator

Sateliot; Madrid; Híbrido; EUR 28.000 - 38.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Private health insurance

Hybrid work

Flexible schedule

Cobee benefits

Descripción de la vacante

Sateliot, a Barcelona-based satellite company, is hiring an entry-level NOC Operator to monitor our 5G NTN network and NB-IoT service delivery. The role focuses on end-to-end monitoring, incident triage, and proactive problem resolution with training provided for satellite-domain operations.

We value reliability, method and curiosity, with hybrid work options and a pathway into satellite network operations. Fluency in Spanish and English and a willingness to work in shifts are required.

Formación

• Entry-level position with up to 2 years of experience
• Strong basic knowledge of IP networking and Linux command line
• Clear written communication and ability to follow documented procedures

Responsabilidades

• Monitor network end-to-end during your shift, including satellite and ground core network
• Triage alarms using runbooks, classify and apply first-line responses
• Own the ticket lifecycle from incident creation to resolution
• Maintain clear partner communications with MNOs during incidents
• Escalate to second-line teams with complete context and observations
• Keep accurate incident records and perform rigorous shift handovers
• Contribute to knowledge base by flagging unclear or missing runbook steps
• Support planned maintenance, releases and campaigns per procedures
• Suggest automation opportunities based on observed repetitive steps

Conocimientos

IP networking basics

Linux CLI

Spanish & English

Attention to detail

Written communication

Shift work

Team collaboration

Educación

Technical education in telecommunications or networking

Herramientas

Jira

Grafana

OpenSearch

Descripción del empleo

Sateliot is a Barcelona-based satellite company with one goal: connect everything, everywhere. Founded in 2018, weve built the first satellite constellation that lets standard commercial devices communicate directly from space. Our technology bridges the gaps that terrestrial networks will never reach, bringing affordable and secure connectivity to industries, governments, and communities across the planet. Learn more: https://sateliot.space/

About the team & this role

Sateliot operates a 5G NTN satellite network delivering NB-IoT connectivity through mobile network operators. Our Network Operations Centre is the primary owner of that network: it watches the service continuously, identifies issues before customers experience them, and drives them through to resolution. We are looking for a NOC Operator to join that team. Monitoring tooling, alarm logic, runbooks and escalation paths are established at Sateliot. Your role is to operate them day to day, feed the improvement loop, and to bring the practical insight that only a daily user can provide. This is a strong entry point into satellite network operations. Prior space-sector experience is not required but welcomed— we provide the domain training. What matters is reliability, method and curiosity.

What you’ll do

• * Proactively monitor the network service end to end during your shift (satellite and ground core network, feeder/service links, and the routes towards our mobile network operator partners), identifying potential issues before they impact service delivery.
• * Triage alarms using the established runbooks: classify, verify, apply the documented first-line response, and judge accurately what to resolve and what to pass on.
• * Own the ticket lifecycle: Take responsibility for tracking assigned incidents until resolution, ensuring stakeholders are updated and final closure criteria are met, even when tasks involve collaboration across different teams.
• * Manage partner communications: Act as the primary point of contact for mobile network operator (MNO) partners during service-impacting events, ensuring they receive clear, timely updates that maintain trust and transparency during recovery efforts.
• * Escalate effectively to second-line teams when a runbook reaches its limit, providing the context — what you observed, what you tried, what changed — that lets the receiving engineer continue without repeating your work.
• * Maintain accurate records: incidents raised and tracked in the ticketing system, actions logged, timelines correct.
• * Run shift handover rigorously, so that open issues carry their full state across the change of shift.
• * Contribute to the knowledge base: you are the person best placed to notice where a runbook is unclear or incomplete. Flag it, and help improve it.
• * Support planned activity: execute your part of maintenance windows, releases and commissioning campaigns under the applicable procedures.
• * Feed the improvement loop: report noisy alarms, false positives, observability gaps and manual steps worth automating.

What you bring

• * Technical education in telecommunications, networking, computing or a comparable field — vocational qualification or degree are equally welcome.
• * Entry-level position: up to 2 years of experience.
• * Working understanding of IP networking: addressing, routing, and how to reason about where traffic is interrupted.
• * Comfortable working in a Linux command line.
• * Discipline and attention to detail when working to documented procedures.
• * Clear written communication — escalations and handovers are primarily written.
• * Availability to work in a shift rota.
• * Spanish and English.

Bonus if you have

• * Any prior exposure to a NOC, service desk or continuous-operations environment.
• * Familiarity with observability tooling such as OpenSearch or Grafana, and with ticketing systems such as Jira.
• * Basic scripting in Python or Bash.
• * Interest in mobile networks, 3GPP concepts, NB-IoT or satellite systems.
• * SS7 and Diameter signalling basic knowledge
• * Interest in applying AI-assisted tooling to reduce repetitive operational work.

How we work

We lead with humility, move fast, and take ownership. We collaborate without ego and measure ourselves by real impact, not titles or hierarchy. We hire people who already live these values.

What we offer

• * Real impact on one of Europe’s most ambitious space projects.
• * Growth: we cover 50% of courses or master’s degrees (up to 5% of your salary), plus Spanish and Catalan classes.
• * Health & balance: 50% on private health insurance and Urban Sports Club, a flexible schedule, and hybrid work, we focus on results, not hours.
• * Flexible Compensation: flexible compensation through Cobee (meal, transport, kindergarten).
• * A truly global team: 20+ nationalities building something genuinely new - and genuinely nice to work with. Great vibes, real teamwork.
• * A real welcome: a dedicated buddy from day one.
• * Life outside work: we organize leisure and sports activities both during and outside working hours - because great teams connect beyond the screen.
• * Catering: if you dont have time to cook, we partner with a catering company so a freshmeal is sorted, no need to think about it.
• * Parking: on-site parking at the office, with Sateliot covering 50% of the cost - plus free bike parking if you prefer to pedal in.

Sateliot is an Equal Opportunity Employer. Employment decisions are based on merit, qualifications, and business needs, without discrimination on the basis of any legally protected characteristic.