NEW - Language Travel Consultant - Dutch team

ESL Education; Barcelona; Presencial; EUR 30.000 - 45.000; Jornada completa

Descripción de la vacante

A leading company in language travel is seeking a Language Travel Consultant in Barcelona to enhance customer experiences through effective sales strategies and personalized consultancy. Candidates should possess strong interpersonal skills, proficiency in Dutch and English, and a background in travel sales.

Servicios

Creative and rewarding work

Ticket restaurant

Discount on private medical insurance

Half day off on your birthday

Unlimited tea & coffee

Free breakfast on Mondays

Free Fruits on Thursdays!

Dynamic work environment

Formación

• Previous experience in a sales position, ideally in a travel agency.
• Dutch speaker (C1/C2) and a very good level of English (C1).

Responsabilidades

• Achieving sales objectives and handling customer inquiries.
• Providing personalized advice and assisting with bookings.
• Maintaining customer relationships and identifying new opportunities.

Conocimientos

Interpersonal skills

Communication skills

Organizational skills

Geography knowledge

Descripción del empleo

We are currently looking for a Language Travel Consultant for our Dutch market, based in Barcelona.

LTC responsibilities

Achieves sales objectives by :

• Identifying customer needs through effective questioning and selecting appropriate

products

• Using product knowledge to identify sales opportunities and match right product to
• Offering clients, the product corresponding to client’s needs and expectations
• Preparing personalized quotations by email, mail, over the telephone in face to face

meetings and through the various social medias used by ESL

• Maximizing all sales opportunities through customer interaction
• Providing clients with assistance on visa requirements, travel arrangements and
• Assisting clients throughout all the steps of the sales process until the taking over of

the CC.

Assures quality of service offered to clients corresponds to ESL quality standards by :

• Applying ESL’s sales processes
• Handling daily dispatched workload following ESL deadlines policies
• Processing clients following ESL deadlines policies
• Offering clients customized consultancy including all information as per ESL policies
• Providing clients, a professional service that exceeds their expectations
• Identifying customer needs through effective questioning and selecting

appropriate products

• Following-up clients as per ESL deadlines policies
• Processing complete booking information to CC as per ESL internal policies
• Maintains and expands customer base by building and maintaining rapport with

customers and identifying new customer opportunities

• Maintains professional and technical knowledge by participating in educational

opportunities; reading professional publications; establishing and maintaining

personal networks

• Contributes to the implementation of the Marketing actions in the office’s area
• Assures effective communication with client, partners, other departments and direct manager
• Adheres to all company policies, procedures and business ethics codes
• Protects organization's value by keeping information confidential
• Special projects as assigned

Customer Care responsibilities

• Processing bookings
• Assisting customers before, during and after their stay
• Invoicing courses, collecting invoices and ensuring receipt of payment
• Dealing with problems and special requests, if problem cannot be solved alone, referring to the CC Manager
• Providing personalised advice to each customer, including detailed information regarding every step of the language course
• Knowing the products and services offered by ESL perfectly
• Being available for the department, the CC manager(s) and other employees
• Assisting with any special projects or various administrative tasks as assigned
• Organising and planning their own work

Qualifications

Your professional skills :

• You must have previous experience in a sales position, ideally in a travel agency.
• You possess interpersonal and communication skills.
• You are able to work in an autonomous and organized manner, with a high sense of responsibility.
• You are a Dutch speaker (C1 / C2) and have a very good level of English (at least level C1), any other language is a bonus.

Your personal skills :

• You have a sense of contact and communication.
• You are available and flexible, with a good team spirit.
• You possess a good knowledge of geography.
• You have experience and a taste for travelling.

Additional Information

What we offer you

• Creative and rewarding work
• Ticket restaurant
• Discount on private medical insurance
• Half day off on your birthday
• Unlimited tea & coffee
• Free breakfast on Mondays, Free Fruits on Thursdays!
• A stimulating and dynamic work environment

Contract : Permanent contract

Activity rate : 100%

Salary : Gross salary + cheque gourmet card + bonus

Place of work : Barcelona, Spain

Language Travel Consultant • Barcelona, Catalunya, Spain