Networking Technical Services Engineer

NTT Ltd.; Madrid; Hybrid; EUR 43,000 - 65,000; Full time

Job summary

NTT DATA is seeking a Senior Associate Networking Technical Services Systems Integration Specialist in a hybrid environment to ensure client requirements align with SLAs. The role covers configurations, installations, and break/fix events while pursuing professional certification and expanding business knowledge.

The successful candidate will own portions of installations, troubleshoot issues, escalate complex problems, document procedures, manage project administration, and present to the

Qualifications

• Bachelor’s degree in Information Technology or Computing or a related field.
• Professional-level networking certifications in different networking technologies (Cisco, Juniper, Aruba, F5, CCNP, JNCIP, ACMP).
• Experience with networking technologies (routing, switching, Wireless, SDI distribution, core and access layers).
• Experience engaging with clients and delivering presentations.

Responsibilities

• Owns larger portions of an installation and break/fix incidents with low to medium complexity.
• Troubleshoots and resolves problems during project lifecycle.
• Escalates complex problems to relevant third parties.
• Documents SOPs relating to installations and fixes during ops handover.
• Maintains project administration (Time Capture and stakeholder feedback).
• Delivers elementary presentations within the customer’s organization.
• Takes leadership from senior resources on relevant technologies.
• Performs any other related task as required.

Skills

Verbal communication

Client service orientation

Hands-on approach

Learning orientation

Project administration

Education

Bachelor’s degree in IT or Computing

Networking certifications (Cisco, Juniper, Aruba, F5, CCNP, JNCIP, ACMP)

Tools

Cisco

Juniper

Aruba

F5

CCNP

JNCIP

ACMP

Job description

Make an impact with NTT DATA

Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.

Your day at NTT DATA

The Senior Associate Networking Technical Services (TS) Systems Integration Specialist is a developing subject matter expert, responsible for ensuring that client solution requirements are resolved in line with Service Level Agreements (SLAs).

This role performs configurations, actions installations and attends to break/fix events.

This role works towards associate to professional level certification, whilst at the same time developing business knowledge.

Key responsibilities:

• Owns larger portions of an installation, break/fix incidents at a low to medium level of complexity during project lifecycle
• Takes responsibility for problem resolution and troubleshooting during project lifecycle
• Escalates complex problems to the relevant third parties.
• Assists with the documentation of standard operating procedures relating to installations and fixes during ops handover
• Compiles and maintains project administration (Time Capture and feedback to stakeholders)
• Conducts elementary presentations within the customer’s organization.
• Expected to take leadership from senior resources on relevant technologies according to specialization and best practice.
• Performs any other related task as required.

To thrive in this role, you need to have:

• Developing fundamental project and administration ability.
• Developing understanding and appreciation of technical design principles and compute layers.
• Ability to develop an understanding of fundamental project and administration processes.
• Display a strong learning orientation.
• Good verbal communication skills.
• Demonstrate a client service orientation.
• Hands-on proactive in approach.

Academic Qualification and certifications:

• Bachelor’s degree or equivalent in Information Technology or Computing or a related field.
• Professional level certification in different Networking technologies such as Cisco, Juniper, Aruba, F5, CCNP, JNCIP, ACMP etc.

Required experience:

• Moderate level of work experience in technical implementation engineering, specific to Networking technologies.
• Moderate level of experience engaging with clients and conducting presentations.
• Moderate level of experience in Networking technologies such as routing, switching, Wireless, SDI distribution, core and access layers.
• Moderate level of experience in diagnosis and troubleshooting.

Workplace type:

Hybrid Working

About NTT DATA

NTT DATA is a $30+ billion business and technology services leader, serving 75% of the Fortune

Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world’s leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. Our consulting and industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 70 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is part of NTT Group, which invests over $3 billion each year in R&D.

Equal Opportunity Employer

NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us.

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