Network Engineer - Palo Alto Specialist

OmniAccess; Palma; On-site; EUR 36,000 - 54,000; Full time

Job summary

OmniAccess, a leading provider of premium connectivity and cybersecurity solutions, seeks a Network Engineer in Palma de Mallorca. You will design, deploy, and maintain secure, high-performance LAN/WLAN networks for maritime clients, with emphasis on Palo Alto NGFWs, Panorama, and SD-WAN.

The role requires hands-on experience with security features and cloud networking, delivering proactive support and strong client relationships in a global environment.

Qualifications

• Experience designing, deploying, and supporting Palo Alto Networks NGFWs.
• Experience with Panorama centralized management and device lifecycle.
• Knowledge of SD-WAN and cloud networking.
• Familiarity with Prisma Access and network security features.

Responsibilities

• Design, deploy and support LAN/WAN solutions for clients.
• Manage Palo Alto environments and configurations.
• Monitor and troubleshoot network incidents and performance.
• Create and maintain documentation and diagrams.

Skills

Palo Alto NGFW

Panorama

SD-WAN

Network security

Prisma Access

Cloud networking

Scripting

Education

PCNSA

PCNSE

CCNA

Bachelor's degree or equivalent

Tools

None

Job description

About OmniAccess

OmniAccess is a leading managed service provider of premium connectivity, networking and cyber solutions. From our headquarter in Palma de Mallorca we cater services for superyachts, boutique cruise and research vessels, with a very strong commitment to service quality & availability. As part of our integral end-to end solutions, we design, implement and support onboard IT networks, bandwidth management tools and cyber security services, all aimed at providing our clients with premium digital solutions and the best possible user experience.

Company Description

About OmniAccess

OmniAccess is a leading managed service provider of premium connectivity, networking and cyber solutions. From our headquarter in Palma de Mallorca we cater services for superyachts, boutique cruise and research vessels, with a very strong commitment to service quality & availability. As part of our integral end-to end solutions, we design, implement and support onboard IT networks, bandwidth management tools and cyber security services, all aimed at providing our clients with premium digital solutions and the best possible user experience.

In 2018, OmniAccess joined forces with the Marlink Group. Marlink is a managed service provider and global leader in remote ICT solutions with annual revenues surpassing $800 million and 1,500 employees operating in more than 30 countries.

Wherever our customers are in the world, we deliver them possibilities to work smarter and to operate more effectively, more safely, more sustainably - without the limitations of technology.

With our possibility platform, we enable a comprehensive suite of end-to-end managed solutions (Connectivity, Network, Cyber Security, Cloud & IT, IoT & Apps), supported by professional services, unmatched global operations and delivery capabilities and local support teams.

As a global company with a local focus, we help make tomorrow’s possibilities today’s realities.

This strategic partnership has enabled us to expand our reach and capabilities, offering our clients an even broader range of innovative digital solutions and unparalleled support.

At OmniAccess, our vision is bold and clear: to deliver possibilities anywhere, empower innovation everywhere, and shape the future of maritime digital solutions.

About Marlink

Wherever our customers are in the world, we help them digitalise and optimise their remote business processes using advanced hybrid network solutions and digital technologies.

Our teams work together across the globe, using constant innovation, expertise and applied technology to bring systems and people together with a future focus. We push boundaries. We combine unrivalled resources and expertise in field engineering with advanced digital technologies such as cyber security, IT, and cloud enablement.

Today, we employ 1500 people in over 30 countries, with customers in the maritime, energy, and humanitarian sectors. We believe in creating a culture where you can develop and thrive. Our commitment to excellence drives our success.

Position Overview

We are looking for a Network Engineer with strong expertise in LAN, WLAN and Network Security technologies like Palo Alto ecosystem to work directly in customer environments. You will design, deploy, and maintain secure, high-performance network infrastructures across on-premises and cloud platforms, ensuring optimal reliability and security. This role demands a proactive problem-solving approach, and the ability to build strong client relationships while delivering exceptional service.

Core Responsibilities

• Ensure contractual customer support SLAs are met.
• Provide professional and effective customer support in live environments.
• Maintain clear and proactive communication with customers and internal stakeholders.
• Report network status, incidents, and risks to key stakeholders.
• Maintain accurate asset inventory and documentation.
• Create and maintain “as-built” diagrams and technical documentation.
• Follow defined processes and contribute to their continuous improvement.
• Participate in on-call and operational rotations as required.
• Act as a positive and collaborative member of the OmniAccess team.

Role-Specific Responsibilities

• Design, implement, and support LAN, WLAN, SD-WAN, and network security solutions in customer environments including routers, switches, firewalls, WLAN controllers, access points, cabling, and proprietary company solutions.
• Manage and monitor Palo Alto Networks environments using Panorama centralized management platforms.
• Implement new network solutions and improve the efficiency, performance, and security of existing customer networks.
• Implement and support network monitoring and alerting systems.
• Perform advanced monitoring, troubleshooting, fault isolation, and resolution in complex network environments.
• Investigate and resolve network incidents, applying structured troubleshooting methodologies.
• Plan and execute scheduled network upgrades and firmware updates.
• Create and maintain technical and operational reports based on customer, internal, and regulatory requirements, covering network performance, availability, incidents, changes, and capacity where applicable.
• Create and maintain “as-built” diagrams/documentation, as well as process and procedure documentation.
• Automate recurring operational tasks to improve efficiency and reliability.

Minimum Requirements

Technical Experience

• Experience designing, deploying, and supporting Palo Alto Networks Next-Generation Firewalls (NGFW).
• Experience with Panorama for centralized firewall management, policy administration, and device lifecycle management.
• Experience implementing and supporting security features such as App-ID, User-ID, Content-ID, URL Filtering, Threat Prevention, WildFire, DNS Security, and GlobalProtect.
• Experience in Local Area and Wireless Networks, including routers, switches, wireless lan controllers and access points.
• Experience deploying and supporting Prisma Access and Secure Access Service Edge solutions.
• Experience with network security and SDWAN systems.
• Experience with network monitoring systems.
• Experience with problem ticketing systems.
• Experience with scripting or automation tools (e.g. PowerShell, Bash, Python, or REST APIs) is a plus.
• Experience with cloud networking and security platforms (e.g. Azure, AWS, or equivalent) is a plus.

Professional Experience

• Experience working directly with customers in technical support or delivery contexts.
• Experience explaining technical issues, solutions, and decisions to non-technical stakeholders.
• Experience managing tasks and priorities effectively in operational environments.
• Experience working within defined processes, ticketing systems, and escalation paths.
• Experience collaborating with internal teams to resolve incidents and deliver solutions.
• Experience collaborating with cross-functional teams in project-based and sprint-driven environments.

Education, Certifications And Experience

• Bachelor's degree in computer science, Engineering, or related field of study a plus.
• 2+ years of experience in network operations a plus.
• Relevant network certifications such as PCNSA, PCNSE, CCNA