Music Specialist + Customer Service (Remote)

My Sheet Music Transcriptions; Terrassa; A distancia; EUR 30.000 - 50.000; A tiempo parcial

Descripción de la vacante

A music transcription service is looking for a customer service contractor to support clients via email and phone. The ideal candidate should have advanced musical training and strong proficiency in English. This is a remote position requiring excellent communication skills and the ability to manage complex tasks effectively. The role involves coordinating with the transcription team to ensure customer satisfaction.

Formación

• C1 or higher level of English, both written and spoken.
• 10+ years of advanced musical training.
• Experience playing a musical instrument for 6+ years.

Responsabilidades

• Communicate with clients via email and phone.
• Provide customer support and resolve inquiries.
• Coordinate with transcription and music writing teams.

Conocimientos

Proficient/Native level of written and spoken English

Advanced musical training

Proficiency in playing a musical instrument

Familiarity with basic applications

Proactivity and time management

Herramientas

Excel

Trello

Slack

Descripción del empleo

Responsibilities

• Communication with clients and potential clients (Customer Service) mainly via email and in English: preparation of quotes for scores and transcriptions, estimation of work time, problem-solving, and resolution of musical and technical doubts.
• Customer Support to our regulars, newcomers, or music community via email and company phone.
• Implementation of established response protocols according to customer service direction, and following up via email and phone on the existing conversations-
• Coordination with the transcription and music writing team to make appropriate musical and commercial decisions to ensure maximum customer satisfaction.
• Coordination with Customer Service colleagues (English and Spanish) to establish the most appropriate workflows and priorities based on the situations that arise.
• Other musical editing, admin, and problem-solving tasks.

Required Skills

• Proficient/Native level of written and spoken English (C1 – Advanced or higher).
• Advanced musical training (+10 years): reading scores, understanding advanced musical concepts, sheet music terminology, being able to express them in English, and being able to communicate about them.
• Proficiency in playing a musical instrument at an advanced level (+6 years)
• Familiarity with basic applications: Excel, Drive/Dropbox, Shared Calendars, Trello, Slack.
• Basic competencies: proactivity, high capacity for organization and time management, teamwork communication, assertiveness, and ability to simplify complex tasks.
• Be able to read, understand, and acknowledge intricate onboarding documents with protocols and decision trees. Rabbits! If you just read this, include an animal emoji in your application.

Nice-to-haves

• Work experience in customer service, sales, or product management situations, related to music or not.
• Interest in the music industry, culture, and entertainment, entrepreneurship, e-commerce.
• Advanced level of written and spoken French.
• Cybersecurity basic concepts awareness.
• Proficiency in software like Finale, Sibelius, Musescore, Logic Pro, Cubase, Ableton, or similar.
• Be familiar with platforms such as YouTube, LinkedIn, Discord, and similars.

Conditions

75% full-time contractor: 30 hours per week.

Schedule: Monday to Friday from 11:30am to 7pm Buenos Aires time approx. Saturdays rotation included (one every two with a free weekday instead).

Location: based in Argentina, 100% Remote

Flexible holidays, coordinated with the rest of the team.