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Multilingual Receptionist – Reservations & Guest Services

ANFORA NAZARI SL

Hace 30+ días

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Make and manage reservations.
Greet guests at check-in and check-out.
Allocate rooms.
Manage complaints and problems; handle special requests.
Accounting and payments control.
Use of several languages by phone, email or in person.
Multitask receptionist, assisting in other areas of the hotel.
Answer telephone calls; control bookings and availability; supervise pricing and promotions.
Customer assistance and online reputation management on social media.

Overview

Multilingual Reception Spain Granada 400 EUROS

Responsibilities

Make and manage reservations
Greet guests at check-in and check-out
Allocate rooms
Manage complaints and problems; handle special requests
Accounting and payments control
Use of several languages by phone, email or in person
Multitask receptionist, assisting in other areas of the hotel
Answer telephone calls; control bookings and availability; supervise pricing and promotions
Customer assistance and online reputation management: social media (Facebook, Instagram, WhatsApp, Twitter, TripAdvisor, Trivago, etc)

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