Middle Office Administrator - Fluency in English and French

Page Personnel ETT; Barcelona; Presencial; EUR 30.000 - 40.000; Jornada completa

Descripción de la vacante

A recruitment firm in Barcelona is seeking an HR Operations Administrator to manage temp contracts and provide excellent support to candidates and customers. The role requires strong empathy, organizational skills, and fluency in French and English. Prior experience in HR services or shared service environments is essential. You will be part of a new team aiming for continuous improvement in service delivery.

Formación

• Prior experience in a shared service center environment.
• Experience in Administration, HR Services, or Customer Service.
• Fluency in French and English; Spanish is a plus.

Responsabilidades

• Manage administration of temp contracts including absences and payroll queries.
• Communicate with candidates and customers to gather relevant information.
• Support continuous improvement efforts to enhance service efficiency.

Conocimientos

Customer focus

Attention to detail

Fluency in French

Excellent communication skills

Organizational skills

Herramientas

Excel

Descripción del empleo

Position Purpose

The role is part of a new team being created and growing in our Barcelona Shared Service Centre. This team will be in charge of a range of Staff/HR Operations for our Temporary workers business across Europe. The Middle Office team has both a Customer Service as Transactional component ensuring that our temp contractors & freelancers (hereafter: Candidates) that we place at our customers get excellent support during their assignment. This position within the Middle Office will focus on the Administration for our temp employees in France.

Key Responsibilities

Administrative tasks:

• Be responsible for the administration of our temp contracts. The main responsibilities include absences management, benefits and expenses management, termination documentation requests, payroll queries…
• In contact with Candidates and Customers to collect relevant information and provide accurate responses.
• Assure communication with local teams and partners.

Secondary tasks:

• Support on other activities may be required when needed such as medical visits scheduling, platforms support, client data management, compliance checks and another variety of administrative tasks.
• Provide accurate and timely responses to internal and external customers queries & requests. A strong culture of ownership & accountability is desired.
• Support continuous improvement effort to reduce error and cycle time, improve accuracy & efficiency.
• Support the project team to any migration related activities.

PageGroup changes lives for People through Creating Opportunity to reach Potential. It´s important to understand that the Middle Office team interacts with people in a key moment in their lives: when changing jobs.

The ideal incumbent therefore has strong empathy and cares for excellent customer service.

Ideally prior experience of:

• working in shared service center environment
• working in Administration, HR Services, Accounts Payables, Payroll, Billing and/or Customer Service
• working for the French market
• collaborating effectively with international team/cross-team to deliver

Fluency in French and English. Spanish is a strong plus.

Qualifications:

• Excellent attention to detail and accuracy; ensures facts are correct, complete and consistent
• Excellent customer-focus & communication skills (written & verbal)
• Excellent organizational skills and ability to work under pressure & manage deadlines
• Ability to work independently, take initiatives, continuous improvement mindset
• Ideally at ease with Excel