Merchant Services Support

Global Blue; Madrid; Presencial; EUR 30.000 - 45.000; Jornada completa

Descripción de la vacante

A leading global technology company in Madrid is seeking a detail-oriented professional to manage sales material and customer relationships. The ideal candidate should have experience in administration and customer relations, along with strong organizational and problem-solving skills. Responsibilities include managing form orders, supporting the Country Manager for unmanaged accounts, and ensuring quality control in customer interactions.

Responsabilidades

• Manage form and sales material orders and budgeting.
• Control and report usage of forms and sales materials.
• Support Country Manager in managing unmanaged accounts.
• Ensure backup during absences.
• Train and monitor call center staff.

Conocimientos

Highly organized

Detail oriented

Customer empathy

Problem solving

Adaptability to new tasks

Educación

Administration basic / medium studies

Customer relationship experience

Medium English level

Medium Excel and other office software

Descripción del empleo

We firmly believe that enhancing the shopping experience drives performance.

Our mission is to seamlessly connect shoppers and brands worldwide by simplifying the shopping experience and boosting retailer performance. With over

40 years

of industry expertise, we have pioneered Tax Free Shopping and expanded into the Payment and Post-Purchase business.

As a technology partner, we lead our industries with innovative technology and data-driven insights, bringing unparalleled value at every touchpoint along the shopping journey. We support retailers in handling over

35 million

Tax Free Shopping transactions every year and our payment partners in elevating the experience of

more than 31 million

transactions worldwide.

Our post purchase solutions also cater to the needs of over

47m e-commerce shoppers

• Listed on the New York Stock Exchange, we

generated €20bn Sales in Store and €311M revenue in FY 2022 / 23

Our diverse community of over

2,100 employees

represent more than

80 nationalities

across

53 countries

• At Global Blue, we cultivate a culture of empowerment, encouraging our teams to collaborate and support one another.

Together, we innovate, create, and strive towards a brighter future for the businesses we serve.

With Global Blue,

enjoy

the journey!

Nature and Aim of the position :

Form and sales material management. Including ordering from merchant´s sales material cost control, sales material usage control, budgeting and reporting, suppliers management.

Merchant contracts, including MNA management, archive, risk control, data control, updates and maintenance, reporting.

Retail service. Unmanaged accounts affiliation. Supporting Country Manager with MC management on Unmanaged accounts.

Ensure proper back up in case of holidays, sick leave, etc....

Form ordering and MNA management

Main duties : Form Handling :

Receive forms order from Merchants through call center or email. Process and send on a daily basis.

Control and report of amount of forms and other sales material sent in order to no over pass BU target.

Sales Material : BU preparation.

Placing sales material order in Global Blue Net and follow up until delivery. Quality checking and invoice approval.

Grips usage monitor in order to detect merchants not using Grips solution.

Stock management

Unmanaged accounts :

Affiliation of merchants in low density areas through telephone.

MC for unmanaged account procedure implementation and supporting Country Manager.

MNA :

Single point of data entry in MNA both affiliation and merchant commission. For new entries

Report Admin for booking systems update when required (i.e. : Bank accounts)

Contracts :

Data of the contract validation according to official register : company and authorized person.

Financial Risk validation for affiliation.

Ensure procedure is done (i.e. : CPM for MC agreements is done and approved)

Archive optical and physical of the contract.

Suppliers management :

Call center : Train, follow up and regularly checking of quality of attendance.

Courier : Rate and service negotiation. Single point of contact for courier company. Cost follow up and invoice approval.

Data provider of official register data for Risk Control. Ensure best deals on an order basis (packs).

Local sales material

Monthly end process & other :

Invoicing to merchants update and collaboration.

Background and Education.

• Administration basic / medium studies
• Customer relationship experience (telemarketing, call center, sales…)
• Medium English level.
• Medium Excel and other office software.

Specific skills and knowledge :

• Highly organized and methodic.
• Highly precise and detail oriented.
• Customer empathic
• Problem solver
• Ability to adapt to new tasks and targets (Permanent evolution).