Merchant Operations Specialist

OSL; Donostia/San Sebastián; Presencial; EUR 45.000 - 65.000; Jornada completa

Descripción de la vacante

A digital asset platform in Spain is seeking a Merchant Operations Specialist/Manager to manage the entire lifecycle for merchants, from integration to growth strategy. Candidates should have over 3 years in merchant operations or customer success within relevant sectors, showcasing strong optimization and collaboration skills across teams. This role promises a challenging yet rewarding environment focused on enhancing efficiencies for merchant operations.

Formación

• 3+ years of experience in merchant operations or customer success within payments, FinTech, or a related internet industry.
• Proven ability to build, optimize, and manage complex operational processes.
• Exceptional skill in cross-functional collaboration.

Responsabilidades

• Own the end-to-end merchant lifecycle, from technical integration and launch to ongoing growth strategy.
• Design and implement standard operating procedures that enhance operational efficiency.
• Act as the central point for resolving complex merchant issues.

Conocimientos

Merchant operations experience

Cross-functional collaboration

Process optimization

Descripción del empleo

About OSL

OSL is Hong Kong's first SFC-licensed digital asset platform. We are seeking a Merchant Operations Specialist / Manager to architect the operational backbone of our OSL Pay division, ensuring a world-class experience for our merchants and driving the adoption of crypto payments.

Key Responsibilities

• Own the end-to-end merchant lifecycle, from technical integration and launch to ongoing growth strategy and optimization.
• Design and implement standard operating procedures (SOPs) that enhance operational efficiency and service quality at scale.
• Act as the central point for resolving complex merchant issues, coordinating with Risk, Compliance, and Finance to ensure swift resolution.

Who We Are Looking For

• 3+ years of experience in merchant operations or customer success within payments, FinTech, or a related internet industry.
• Proven ability to build, optimize, and manage complex operational processes (SOPs).
• Exceptional skill in cross-functional collaboration with teams like Risk, Compliance, and Finance.