Marketplace Supply Manager

Wikifarmer Marketplace; Madrid; Presencial; EUR 30.000 - 50.000; Jornada completa

Descripción de la vacante

A leading agricultural marketplace in Madrid is searching for a Marketplace Supply Manager. In this role, you will be responsible for managing the supplier journey, from onboarding to active participation on the platform. The right candidate will have at least 5 years of experience in digital businesses and speak both Spanish and English fluently. The position offers a competitive salary, private medical insurance, and opportunities for career advancement in a growing team.

Servicios

Competitive fixed salary

Uncapped commission scheme

Private medical insurance

24 days annual leave

Unlimited access to Coursera

Formación

• At least 5 years of professional experience, including 2 years in a marketplace or platform-driven environment.
• Confidence in running online demos and explaining digital tools.
• Strong communication and relationship-building skills.

Responsabilidades

• Guide new suppliers through registration and product setup.
• Engage suppliers post-onboarding to ensure active participation.
• Curate supplier data to improve catalog quality.

Conocimientos

Supplier onboarding

Digital business experience

Communication skills

CRM usage

Fluency in Spanish and English

Descripción del empleo

Overview

Created by Petros and Ilias in 2017, Wikifarmer is a global platform with the mission of empowering farmers by educating them and offering them access to the open market to sell their products at fair prices. In a nutshell As we are growing our Digital Sales team, we’re searching for a Marketplace Supply Manager, responsible for building, activating, and scaling the supplier side of Wikifarmer’s marketplace. In this role, you’ll manage the full supplier journey on the platform, from first contact to active participation, while helping lay the foundations for scalable, repeatable supply processes. You’ll work closely with producers, cooperatives, and suppliers to help them successfully join the platform, list their products, and engage with buyers. Your goal is to help suppliers become confident, active users of the platform and manage their presence on the platform independently. You’ll join a growing, fast-moving team where many things are still being built, which means you’ll have real ownership, direct impact, and the opportunity to shape how supply works in a growing global marketplace.

What you’ll be doing

• Supplier onboarding & setup

• Guide new suppliers through registration, profile setup, and their first product listings
• Ensure supplier profiles are complete and accurate (products, pricing, photos, certifications)
• Collect and review supplier documentation related to quality, exports, and food standards
• Proactively follow up with suppliers who haven’t completed their setup

• Supplier activation & ongoing support

• Engage suppliers after onboarding to help them stay active and responsive
• Support suppliers in navigating the platform and responding to buyer requests
• Answer supplier questions via phone, email, and chat
• Identify recurring supplier questions or friction points and share feedback with the team

• Data & catalog quality

• Curate supplier and product data to improve catalog quality and consistency
• Help structure and maintain well-developed product categories
• Work with Category Managers when a supplier requires deeper commercial support

• Sourcing & new category development

• Research target markets and identify new suppliers to strengthen the marketplace
• Build and maintain prospect lists for priority categories and regions
• Proactively reach out to suppliers via email, phone, and social channels
• Monitor industry trends and competitor platforms to inform sourcing decisions

• Process & scalability

• Help document and improve supplier-related processes and workflows
• Identify manual or repetitive tasks and suggest ways to automate or simplify them
• Contribute to playbooks and templates that support future growth

• What you’ll bring to the table:

• At least 5 years of professional experience, including a minimum of 2 years working in a marketplace, digital business, or similar platform-driven environment
• Confidence running online demos, calls, or group sessions, and explaining digital tools to non-technical audiences
• Strong communication skills and comfort engaging suppliers one-to-one and at scale
• Experience prospecting and engaging new suppliers through outbound approaches such as email, phone, or social channels
• Hands-on experience working with a CRM to track supplier interactions, follow-ups, and progress
• A data-oriented mindset, using numbers and signals to understand engagement, prioritize actions, and improve outcomes
• Ability to build structure in fast-moving environments, where processes and playbooks are still evolving
• A natural tendency to identify manual or repetitive work and suggest improvements or automation
• A practical, results-oriented mindset, with the ability to balance execution and long-term thinking
• Full professional fluency in Spanish and English; Italian and French are considered an advantage

What we're offering

• A competitive fixed salary based on experience plus a generous uncapped commission scheme
• Private medical insurance for you and your family
• 24 days annual leave plus public and national holidays
• Unlimited access to Coursera for learning and development
• High ownership and development in a fast-growing team, with room to step up and advance your career

Wikifarmer is dedicated to building a diverse and inclusive workforce. We are actively working to create a workplace where everyone feels they belong and can thrive. We encourage applications from all qualified individuals, regardless of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.