MAKO - Field Service Engineer (Spain/France)

Stryker; Barcelona; Presencial; EUR 33.000 - 55.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Career development

Team engagement

Competitive salary

Pension plan

Awards program

Flexible hours

Descripción de la vacante

Stryker is seeking a Mako Field Service Engineer to provide on-site technical support, install, repair and maintain Mako robotic devices across Iberia and Southern France. The role requires frequent travel and strong customer focus.

The candidate should hold a Bachelor's degree in Engineering, have fluent Spanish and English, and advanced French, with demonstrated problem-solving and communication skills to ensure high-quality field service.

Formación

• Bachelor's degree in Engineering or equivalent experience.
• Demonstrated technical aptitude and problem-solving skills.
• Strong interpersonal and communication skills with customers.
• Ability to analyze and resolve routine to moderately complex technical issues using established processes.

Responsabilidades

• You will provide on-site technical support and perform customer support tasks.
• You will deliver, install, repair, maintain and test Mako robotic devices.
• You will resolve operational issues in the field and perform troubleshooting.
• You will determine customer needs and offer recommendations.
• You will collaborate with colleagues and share information to ensure first-rate customer support.
• You will manage work progress and ensure adherence to schedules.
• You will document work progress and complete service reports.
• You will develop and maintain strong customer relationships.

Conocimientos

Self-directed

Analytical

Customer-focused

Spanish-English bilingual

French (advanced)

Educación

Bachelor's degree in Engineering

Descripción del empleo

MAKO - Field Service Engineer (Spain/ France)

What we are looking for :

Self-directed initiators. People who take ownership of their work and need no prompting to drive productivity, change, and outcomes.

Analytical problem solvers. People who go beyond, by identifying root causes, evaluating optimal solutions, and recommending comprehensive solutions to prevent future issues.

Dedicated achievers. People who thrive in a fast-paced environment and are driven to complete projects that meet regulations and expectations.

We are looking for an outgoing, dedicated individual to join our team as a Mako Field Service Representative. The responsibilities of the Mako Field Service Representative include providing customer support, completing on-site installations, repairs, maintenance, and testing of Mako robotic systems, while ensuring service activities are completed according to established procedures and schedules.

To be successful in this role, you should have strong technical aptitude, organizational skills, and a customer-focused mindset. The ideal candidate will be able to work independently on routine activities while collaborating with colleagues and seeking guidance for more complex situations when required.

What you will do :

• You will provide on-site technical support and performing customer support tasks.
• You will deliver, instal, repair, maintain and test Mako robotic devices.
• You will resolve operational issues in the field.
• You will identify any issues and perform troubleshooting procedures.
• You will determine customer needs and offering recommendations.
• You will collaborate with colleagues and share information to ensure first-rate customer support.
• You will manage work progress and ensure adherence to schedules.
• You will track down and document work progress, and complete service reports.
• You will develope and maintain a strong customer relationships.

Role details:

• You have willingness to travel frequently (by train, car, flight).
• You will cover clients in Iberia and Southern France mainly, but not exclusively with area that include Catalonia, Perpignan, Montpellier, possible flights in Toulouse area).

What you need:

• Bachelor's degree in an Engineering discipline, or an equivalent combination of education and experience.
• Demonstrated technical aptitude and problem-solving skills.
• Strong interpersonal and communication skills, with the ability to interact effectively with customers.
• Ability to analyze and resolve routine to moderately complex technical issues using established processes and procedures.
• Fluent in Spanish and English.
• Advanced French.

What We Offer:

Through flat hierarchies, we strengthen the initiative and willingness of our employees to take over responsible tasks:

• We grow talent. At Stryker we offer great personal and internal career development for our employees, with the possibility to make both vertical and lateral position movement.
• Team spirit & engagement. We create engaged and inclusive teams that encourage colleagues to share their diverse perspectives and opinions.
• Competitive salary. With us, you will receive a competitive salary package plus incentives/bonuses and benefits.
• Pension plan. We offer our employees an attractive Stryker internal pension plan.
• Recognition of your performance. At our company, outstanding and cross-functional team performance is rewarded. Ideas, projects, or other exceptional achievements can be submitted for various awards on a local and global level.
• Promoting work-life balance through flexible working hours. We offer an appealing and flexible working hours model to accommodate individual life situations.

Spain Pay Ranges:

• Spain: €32.900 - €54.700 EUR Annual

Chez Stryker, nous pensons que la transparence aide les candidats à prendre des décisions éclairées concernant la prochaine étape de votre carrière. La rémunération constitue un élément important de ce processus et nous souhaitons expliquer clairement comment elle est déterminée. Les informations de rémunération publiées pour ce poste peuvent être présentées sous la forme d’une fourchette salariale ou d’un montant fixe, selon le poste concerné. En plus du salaire de base, ce poste peut donner droit à une rémunération variable (telle qu’une prime et/ou des commissions, le cas échéant), ainsi qu’au programme complet d’avantages sociaux de Stryker.

Si vous souhaitez en savoir plus sur le salaire ou les avantages associés à ce poste, votre recruteur ou votre recruteuse se fera un plaisir de vous en expliquer les détails au fur et à mesure de votre progression dans le processus de recrutement.

Stryker is a global leader in medical technologies and, together with its customers, is driven to make healthcare better. The company offers innovative products and services in MedSurg, Neurotechnology, Orthopaedics and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 150 million patients annually.