Madrid IT Support Technician - Onsite/Remote, L1/L2

Boost-IT; Madrid; Híbrido; EUR 30.000 - 40.000; Jornada completa

Descripción de la vacante

A tech support company is seeking an IT Support Technician in Madrid to provide both onsite and remote support for end-user technology. The role requires strong Windows knowledge, hardware troubleshooting skills, and the ability to work under a B2B contracting model. Candidates should demonstrate proactive service abilities and excellent communication skills in English. This position includes onsite work three days a week and occasional travel to another site.

Formación

• Previous experience in IT Support Service Desk or Desktop Support roles (L1/L2).
• Strong knowledge of Windows environments, hardware troubleshooting and basic networking concepts.
• Ability to perform physical tasks such as cabling and hardware setup.
• Experience with imaging tools and device lifecycle management.
• Good understanding of Active Directory, Office 365 and user administration.
• Good communication skills in English.

Responsabilidades

• Provide hands-on support for end-user workplace technology including laptops and peripherals.
• Manage local IT stock and coordinate storage activities.
• Act as onsite support for server and networking tasks.
• Support ad-hoc IT needs and troubleshoot hardware or connectivity issues.
• Handle user account creation and troubleshooting.

Conocimientos

Change Management

API

ABAP

Facility Management

Games

Claims

Descripción del empleo

A tech support company is seeking an IT Support Technician in Madrid to provide both onsite and remote support for end-user technology. The role requires strong Windows knowledge, hardware troubleshooting skills, and the ability to work under a B2B contracting model. Candidates should demonstrate proactive service abilities and excellent communication skills in English. This position includes onsite work three days a week and occasional travel to another site.