Madrid-based Digital SRE — Availability & Incident Expert

Radisson Hotel Group; Madrid; Presencial; EUR 55 000 - 75 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Hotel discounts

Friends & Family discounts

Food & beverage discounts

Resumo da oferta

Radisson Hotel Group is hiring a Digital Site Reliability Engineer for a Madrid-based role. You will ensure availability and performance of brand web and mobile applications, manage L2/L3 incidents, and work with Observability and DevOps teams to optimize support processes.

Bring 2–3 years in site reliability or similar operations, experience with Dynatrace, Grafana, New Relic, and cloud platforms. This role emphasizes proactive monitoring, incident response, and collaboration across

Responsabilidades

• Monitor the health, performance, and availability of digital platforms and business-critical customer journeys.
• Investigate and resolve complex L2/L3 incidents, identifying root causes and implementing corrective actions.
• Proactively identify service degradations before customer impact.
• Troubleshoot application outages or degraded performance issues.
• Perform root cause analysis and implement corrective actions end-to-end with development teams.
• Maintain operational runbooks, knowledge base articles, and support documentation.
• Improve operational visibility through dashboards, alerts, reporting, and service health indicators.
• Drive continuous improvements in monitoring coverage and alert quality.

Conhecimentos

SRE experience

Incident management

Observability tools

Cloud platforms

Stakeholder communication

Descrição da oferta de emprego

Radisson Hotel Group is hiring a Digital Site Reliability Engineer for a Madrid-based role. You will ensure availability and performance of brand web and mobile applications, manage L2/L3 incidents, and work with Observability and DevOps teams to optimize support processes.

Bring 2–3 years in site reliability or similar operations, experience with Dynatrace, Grafana, New Relic, and cloud platforms. This role emphasizes proactive monitoring, incident response, and collaboration across