Luxury Travel Consultant – Customer Experience (Remote)

manatal-264; Zaragoza; A distancia; EUR 32.000 - 42.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Fully remote position

Flexible schedule

Career development

Travel-related perks

Collaborative team with training

Descripción de la vacante

Prestige Travel Agency by Mich is seeking a Travel Experience Specialist (Luxury & Leisure) to design and manage high-end travel itineraries from a fully remote setup. You will assist clients before, during, and after trips with impeccable service, personalized planning, and seamless coordination.

The role emphasizes thoughtful communication, attention to detail, and proactive problem-solving to ensure exceptional client experiences.

Formación

• Proven customer service experience in travel or hospitality.
• Ability to work independently in a remote environment.
• Strong communication and attention to detail.

Responsabilidades

• Provide responsive customer support via phone, email, and online messaging.
• Assist clients with leisure and luxury travel reservations, itinerary updates, and special accommodations.
• Communicate essential travel details, documentation requirements, and agency guidelines.
• Monitor bookings to ensure accuracy and follow up to confirm client satisfaction.
• Resolve client questions or concerns with a solutions-focused mindset.
• Maintain organized records and update internal systems as needed.

Conocimientos

Excellent communication

Interpersonal skills

Customer service experience

Remote work

Organizational skills

Booking platforms

Digital tools

Herramientas

Booking platforms

CRM systems

Messaging software

Descripción del empleo

About the Position

Prestige Travel Agency by Mich is looking for a Travel Experience Specialist (Luxury & Leisure) to support clients in planning and managing exceptional travel experiences. This fully remote role focuses on delivering high-quality service, personalized support, and smooth coordination for clients before, during, and after their trips.

You will work closely with clients to ensure their travel needs are handled with professionalism, attention to detail, and a commitment to excellence—while working from the comfort of your home.

What You’ll Do

• Provide responsive and professional customer support via phone, email, and online messaging
• Assist clients with leisure and luxury travel reservations, itinerary updates, and special accommodations
• Communicate essential travel details, documentation requirements, and agency guidelines
• Monitor bookings to ensure accuracy and follow up to confirm client satisfaction
• Resolve client questions or concerns with care and a solutions-focused mindset
• Maintain organized records and update internal systems as needed

What We’re Looking For

• Strong communication and interpersonal skills
• Customer service experience in travel, hospitality, or a related field preferred
• Ability to work independently in a remote environment
• High level of organization and attention to detail
• Comfortable using digital tools, booking platforms, and communication software
• Passion for travel and creating positive client experiences

Why Join Us

• Fully remote position (work from anywhere within approved locations)
• Flexible work schedule options
• Career development and advancement opportunities
• Travel-related perks and industry discounts
• Collaborative and supportive team culture with training provided

Equal Opportunity Employer

Prestige Travel Agency by Mich is proud to be an equal opportunity employer and welcomes applicants from diverse backgrounds.