Luxury Reservations Agent — Guest Experience

Four Seasons Hotels and Resorts; Islas Baleares; Presencial; EUR 30.000 - 35.000; Jornada completa

Descripción de la vacante

A luxury hotel chain in Islas Baleares is seeking a Call Center Agent. You will be the first point of contact for guests, handling inquiries and reservations with efficiency. Ideal candidates will have a background in customer service, strong communication skills in Spanish and English, and the ability to work in a team-oriented environment. The role offers a comprehensive benefits package and opportunities for training and development.

Servicios

Competitive Salary

Comprehensive benefits package

Excellent Training and Development opportunities

Complimentary Accommodation at other hotels

Complimentary Dry Cleaning for Employee Uniforms

Complimentary Employee Meals

Discounts at hotel restaurants

Discounts on local services

Possibility of accommodation and transportation

Formación

• 2 years of experience in customer service or call center roles.
• Fluent in Spanish and English, written and spoken.
• Proven ability to handle guest inquiries and resolve issues.

Responsabilidades

• Handle guest information requests via phone and email.
• Provide accurate information on hotel facilities and services.
• Keep communication records and update reservation system.
• Collaborate with other departments for guest needs.
• Support the reservations team with various tasks.

Conocimientos

Customer Orientation

Communication Skills

Problem-Solving Abilities

Attention to Detail

Multitasking Ability

Organizational Skills

Adaptability

Positive Attitude

Educación

Professional / Technician Degree

Descripción del empleo

A luxury hotel chain in Islas Baleares is seeking a Call Center Agent. You will be the first point of contact for guests, handling inquiries and reservations with efficiency. Ideal candidates will have a background in customer service, strong communication skills in Spanish and English, and the ability to work in a team-oriented environment. The role offers a comprehensive benefits package and opportunities for training and development.