Luxury Customer Service Specialist - Flemish & English - Luxury - 26.5K

Sitel; Madrid; Presencial; EUR 26.000 - 31.000; Jornada completa

Descripción de la vacante

A leading customer service provider in Madrid is seeking a PMA who is fluent in Dutch and has advanced English skills to offer exceptional service for an international automotive client. This full-time position offers a competitive compensation package and permanent contract. The ideal candidate will have experience in the luxury sector and is encouraged to engage with customers to deliver unparalleled experiences. Opportunities for relocation support are available. Join us to embark on a rewarding career journey with exciting training and work-life balance initiatives.

Servicios

Attractive compensation

Flexible compensation

Stable employment

Dynamic work schedule

Comprehensive training

Wellness support

Formación

• Must have linguistic proficiency in Dutch and English.
• Experience in the luxury sector is essential.
• Must be based in Madrid or willing to relocate.

Responsabilidades

• Provide exceptional customer service for an international automotive company.
• Engage with customers effectively during all interactions.
• Support the company’s goals of delivering luxury experiences.

Conocimientos

Native or bilingual level in Dutch

Advanced English (C1)

Customer service experience

Prior experience in luxury sector

Descripción del empleo

Join Us

We are seeking a PMA with a native or bilingual level of Dutch and advanced English (C1) to provide exceptional customer service for a major international automotive company in an exciting project!

Position Highlights

• Attractive Compensation: Up to €26.5k gross annually.
• Flexible Compensation: Option to earn up to €400 gross monthly for after-hours availability.
• Stable Employment: Permanent contract with a 39-hour workweek.
• Dynamic Work Schedule: Shifts rotate between 8 a.m. and 8 p.m., Monday through Friday.
• Professional Tools: Company-provided laptop and mobile phone.
• Comprehensive Training: Paid 3-week training included in the contract.
• Location Advantage: Work on-site at offices near Puerta de Toledo or Pirámides, with opportunities for a hybrid work model post-training.

Candidate Profile

• Linguistic Proficiency: Native or bilingual level in Dutch, with advanced English skills.
• Industry Experience: Prior experience in the luxury sector is essential.
• Geographic Mobility: Residence in Madrid or willingness to relocate, with relocation support available.
• Immediate Engagement: We are seeking candidates available to start as soon as possible.

Embark on a rewarding career journey with us and be a part of delivering unparalleled luxury experiences in the automotive industry!

If you are an ambitious person who enjoys customer contact, this is the ideal position for you!
We are committed to you, we support your training, your family reconciliation, your studies or other professional activity, you set the limits!

That's why we offer you the most innovative training plan so that you can continue to develop your skills and knowledge with the sole purpose of never stopping growing,
Move Well, we offer our employees workout routines and practical advice on how to incorporate exercise into their daily lives,
Eat Well, we share articles, ideas, recipes and nutritional support guides,

Live Well, we support our employees to live better, with tools for work-life balance, stress reduction, mindfulness and mental health;
Do Well, our teams combine charitable wellness activities with actions to make a difference in the world we live and work in.

We look forward to welcoming you to our team!

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The Company is committed to equality, diversity, and inclusion for all individuals and enforces a zero-tolerance policy toward any form of harassment or discrimination. We promote blind CV.