LOYALTY & AI AUTOMATION SPECIALIST

MELLER; Barcelona; On-site; EUR 42,000 - 66,000; Full time

Benefits offered by this job

Permanent contract

Office in Barcelona

Impact on growth

AI tools access

Job summary

Meller, a Barcelona-based global sunglasses brand, seeks a Loyalty & AI Automation Specialist to elevate the customer experience and reduce repetitive work through intelligent systems. You will lead loyalty design and AI-driven automation to scale retention and revenue.

Collaborating with the CRM team, you will craft Welcome Journeys, product education, winback, and VIP programs while running monthly experiments to improve retention and unlock scalable growth using no-code tools and AI agents.

Qualifications

• 2–5 years in CRM, E-commerce, or marketing automation.
• Curious about AI with an analytical, systems-thinking mindset.
• Fluency in Spanish and professional English.
• Highly organized with fast tool-learning ability.

Responsibilities

• Design and scale the loyalty program to drive growth and maximize LTV.
• Build AI automation solutions using no-code tools and AI agents.
• Collaborate with the CRM team to optimize the customer lifecycle.
• Launch monthly experiments to improve retention and recurring revenue.

Skills

CRM experience

E-commerce marketing

Marketing automation

Analytical mindset

Systems thinking

Tools

Klaviyo

Shopify

LoyaltyLion

Yotpo

Make

Zapier

n8n

Shopify Flow

Job description

Born in Barcelona, Meller is a global sunglasses and accessories brand with a presence in over 100 countries. Our growth isn't based on doing more manual work, but on scaling intelligently by combining creativity, data, and technology. We believe the future of e-commerce is driven by Artificial Intelligence and automation, and we are building the team to lead that shift.

Your Mission

We are looking for a Loyalty & AI Automation Specialist obsessed with enhancing the customer experience and eliminating repetitive tasks through intelligent systems. You won't just be managing traditional campaigns; you will lead two foundational areas for our future:

• Loyalty Program: You will design and scale our loyalty program into a primary growth engine, creating engaging incentives, analyzing customer behavior, and continuously maximizing Customer Lifetime Value (LTV).
• AI & Process Automation: You will spot bottlenecks and manual tasks, building efficient solutions using No-Code tools and AI agents (ChatGPT, Claude, Make, Zapier, n8n).
• CRM & Customer Lifecycle: You will work side-by-side with the CRM team to optimize the entire customer journey, from Welcome Journeys and Product Education to Winback and VIP retention.
• Continuous Experimentation: You will launch monthly experiments aimed at improving retention, saving the team time, and boosting recurring revenue. We believe in building systems that get 1% better every week.

What We Are Looking For

• Experience: 2 to 5 years in CRM, E-commerce, or Marketing Automation.
• Mindset: A deep curiosity for Artificial Intelligence, an analytical mindset, and a systems-thinking approach (you prefer building scalable solutions over just executing tasks).
• Languages: Fluency in Spanish and professional proficiency in English.
• Drive: Highly organized, capable of learning new tools at lightning speed, and eager to build processes from scratch.

It's a big plus if you have experience with:

• E-commerce and CRM platforms (Klaviyo, Shopify, LoyaltyLion, Yotpo).
• Automation tools (Make, Zapier, n8n, Shopify Flow).
• Data & APIs (Google Analytics 4, Looker Studio, APIs, basic SQL or Python).

What We Offer

• Stability: A permanent, full-time contract.
• Location: Offices right in the heart of Barcelona.
• Impact: The chance to join one of the fastest-growing e-commerce teams in Europe and build the retention and automation ecosystem that will define our future.
• Innovation: Total freedom to experiment, access to the best AI tools on the market, and continuous training in automation and new technologies.