Lobby Ambassador

Odyssey Hotel Group; Barcelona; Presencial; EUR 30.000 - 50.000; Jornada completa

Descripción de la vacante

A dynamic hotel operator located close to Barcelona is searching for a Lobby Ambassador. This role requires providing excellent customer service, managing lobby operations, and assisting guests. Applicants should have prior hotel experience and strong communication skills. The position offers a market-competitive salary, vacation days, and perks like employee discounts at over 8000 hotels. Join a vibrant team committed to hospitality excellence.

Servicios

Market-competitive salary

Vacation days as per Hotelier Agreement

Employee discount rates in over 8000 hotels

Focus on personal development

Creative input valued

Beautiful working location

Formación

• Prior experience in a similar role within the hotel industry.
• Excellent communication and interpersonal skills are required.
• Ability to handle multiple tasks and prioritize effectively.
• Flexibility to work in shifts, including weekends and holidays.

Responsabilidades

• Greet guests upon arrival and provide luggage assistance.
• Assist group arrivals with porterage service.
• Maintain cleanliness and organization of the lobby area.
• Support guests with hotel information and recommendations.
• Assist with check-in and check-out tasks when necessary.
• Handle complaints professionally.

Conocimientos

Excellent communication and interpersonal skills

Guest-oriented

Problem-solving skills

Ability to handle multiple tasks

Team player

Flexibility to work in shifts

Knowledge of Opera

Fluent in English and Spanish

Herramientas

Microsoft Office

Descripción del empleo

WOULD YOU LIKE TO BE PART OF A FAST – GROWING ORGANISATION? JOIN US AS LOBBY AMBASSADOR AT LABTWENTYTWO.

We are Odyssey Hotel Group, Europe’s most ambitious hotel operator and the team behind many famous global hospitality names. We partner with Marriott, IHG, and Accor to develop exceptional properties across various brands, from Holiday Express to Marriott's Autograph collection. Powered by over 700 employees and supported by Activum SG as our major shareholder, our purpose is to create wonderful stories through a passion for unique and locally inspired hotel design and attention to every detail. We achieve this through a culture of enabling and empowering our teams to be masters of the art of hospitality.

ODYSSEY CULTURE

You’ll be joining a fast-moving, ambitious and successful team that’s shaking up the industry we love. If you thrive on responsibility, share a passion for great service, and are a natural collaborator, we’ll be a good fit. We pride ourselves on with a collaborative mindset.

ABOUT LABTWENTYTWO

We are located close to Barcelona’s beautiful beaches in 22@district. Inspired and enhanced by natural forms, sustainability, and the latest technological advances LABTWENTYTWO embraces the future of hospitality.

Eco-conscious forms the blueprint of LABTWENTYTWO. Being dedicated to the future means protecting it. Here, luxury is in harmony with our green ethos, making us the hotel of choice for the planet-conscious and the future-orientated.

With every space and guest touchpoint perfectly designed to spark creativity, LABTWENTYTWO is a melting pot for creative minds. It provides all the elements necessary for the brilliant innovations of tomorrow. With 185 state-of-the-art designed hotel rooms, a restaurant and rooftop bar, meeting rooms and co-working spaces, the perfect balance is created between work and pleasure.

THE POSITION

LABTWENTYTWO is seeking a highly motivated and experienced Lobby Ambassador to join our team. As a Lobby Ambassador your primary focus would be on providing excellent customer service and ensuring smooth and efficient lobby operations.

YOUR KEY RESPONSIBILITIES

As a lobby ambassador you will:

Greet guests upon arrival and provide luggage assistance in line with brand standards.

Assist group arrivals with porterage service.

Maintain the organization, cleanliness, and presentation of the lobby area.

Support guests with hotel information, recommendations, and special requests.

Coordinate and deliver in-room amenities.

Assist front office with check in and check out tasks when necessary.

Comply with hotel security, fire regulations, and all health and safety legislation.

Handle complaints in a professional manner.

HOW YOU’LL DO IT

• Working in a dynamic environment where every day is unique.

• Being a warm and helpful communicator and guest-oriented.

• Working independently and flexibly.

• Being a proactive team player.

• With an energetic and representative attitude.

WHAT YOU'LL BRING

• Prior experience in a similar role within the hotel industry (Front Office, Bellboy, Porter, etc)

• Excellent communication and interpersonal skills.

• Ability to handle multiple tasks and prioritize effectively.

• Exceptional problem-solving skills.

• Flexibility to work in shifts, including weekends and holidays.

• Knowledge of Opera and Microsoft Office is preferred.

• English and Spanish are essential.

WHY THIS ROLE AT ODYSSEY?

• Market-competitive salary.

• Vacation days as per Hotelier Agreement.

• A dynamic and enthusiastic team - a culture where great colleagues become true friends.

• Employee discount rates in more than 8000 hotels, for you and your family.

• Your personal development taken seriously.

• Room for your ideas and creativity - your vision is important to us.

• Working from a beautiful location, as all our hotels are well designed.