Líder De Atención Al Cliente Y Gestión Administrativa

Aramark; Santander; Vor Ort; EUR 26.000 - 38.000; Vollzeit

Zusammenfassung

IQVIA, Madrid, is seeking a full-time role to recruit doctors into a research panel and maintain engagement across studies. The position requires French native skills and good English for trainings and internal communications.

You will build trust with participants, manage queries, and help ensure timely questionnaire completions. Ideal candidates balance attention to detail with strong organizational and outreach abilities, conducting calls and emails to maximize participation in multinational

Qualifikationen

• Native French speaker with good English for trainings and meetings.
• Excellent attention to detail and strong organizational skills.
• Professional communication skills via telephone and email.
• Analytical mindset; experience in multinational environments is a plus.

Aufgaben

• Recruit doctors and maintain engagement across the panel.
• Call doctors to invite participation in market studies and follow up.
• Initiate follow-ups to maximize participation and monitor responses.
• Ensure participation targets using multiple communication channels.

Kenntnisse

French native speaker

English proficiency

Attention to detail

Communication skills

Analytical skills

Experience in multinational companies

Jobbeschreibung

Madrid, Spain

Full time

R

Join us on our exciting journey!

Position Purpose:

We are recruiting an awesome team of French Native speakers to join us at our Madrid Production Hub office! Diversity is our way of life!

Your primary focus will be to build up a solid and stable pool of doctors into a panel. Doctors on the panel need to engage to participate regularly in our market research studies. You will establish a trustful relationship with the participants during recruitment and during follow up conversations about the status of their questionnaires completion. You will maintain the information about the Healthcare Professionals updated and assist them when queries arise.

If you want to play a key role in a diverse, dynamic and committed team this could be the role for you!

What to expect:

• Recruit doctors and follow-up on their participation. Create doctor's engagement.
• Call doctors to invite them to our market research studies and join our panel of healthcare professionals.
• Initiate follow-up calls with panelists to achieve maximum participation rate.
• Ensure expected participation rates amongst your assigned pool of doctors by using different communication channels and arguments.

Our ideal candidate: Skills & other requirements:

• French Native speaker is required (FR)
• Good working knowledge of English to participate in trainings, meetings, and internal communications.
• Excellent attention to detail and organizational skills.
• Excellent and professional communication skills (telephone and email).
• Analytical skills.
• Experience working for multi-national corporations is an advantage.
• Further tasks would be documentation, mailings, troubleshooting and in some cases translations of text passages.

IQVIA is a leading global provider of advanced analytics, technology solutions and clinical research services to the life sciences industry. We believe in pushing the boundaries of human science and data science to make the biggest impact possible - to help our customers create a healthier world. Learn more at is an equal opportunity employer. We make employment decisions based on qualifications and merit. We prohibit discrimination based on any unlawful consideration such as age, race, national origin, gender or other "protected status".

IQVIA is a leading global provider of clinical research services, commercial insights, and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at .

IQVIA is committed to integrity in our hiring process and maintains a zero tolerance policy for candidate fraud. All information and credentials submitted in your application must be truthful and complete. Any false statements, misrepresentations, or material omissions during the recruitment process will result in immediate disqualification of your application, or termination of employment if discovered later, in accordance with applicable law. We appreciate your honesty and professionalism.

At IQVIA, we believe that diversity, inclusion, and belonging empower our mission to accelerate innovation for a healthier world. We create a culture of belonging by valuing the perspectives of all talented employees worldwide and providing them with the opportunity to power smarter healthcare for everyone, everywhere. When our talented employees bring their authentic selves and their diverse experiences to work, they enable us to accomplish extraordinary things. Multifaceted thought processes spark innovation. Multi-talented collaboration harnesses innovation to deliver superior outcomes. Likewise, as part of this culture, IQVIA is committed to ensuring effective equality between women and men, integrating it as a strategic principle in its corporate and human resources policies.

IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create connections that accelerate the development and commercialization of innovative medical treatments. Everything we do is part of a journey to improve patient outcomes and population health worldwide.

To get there, we seek out diverse talent with curious minds and a relentless commitment to innovation and impact. No matter your role, everyone at IQVIA contributes to our shared goal of helping customers improve the lives of patients everywhere. Thank you for your interest in growing your career with us.

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