Learning Support Coordinator w/French

Fairygodboss; Barcelona; Híbrido; EUR 30.000 - 50.000; Jornada completa

Descripción de la vacante

A technology and learning services company in Barcelona is seeking a Learning Technologies Coordinator. The role involves maintaining operations, collaborating with stakeholders, and supporting learners. Candidates should be fluent in French and demonstrate strong problem-solving skills. The company offers a culture of equity and inclusion with comprehensive benefits from day one.

Servicios

Comprehensive benefits from Day 1

Opportunities for growth and learning

Work-life balance resources

Community engagement opportunities

Formación

• Experience in a call center is a plus.
• Relevant experience can substitute for a degree.

Responsabilidades

• Maintain learning technologies operations.
• Be the main contact for learning technologies providers.
• Follow up on tickets and system malfunctions.

Conocimientos

Fluent in French

Problem-solving skills

Reporting skills

Ability to work in a multicultural environment

Proactive approach

Collaborative approach

Proficient in Microsoft Office

Educación

College degree (preferred, not required)

Descripción del empleo

Position summary

Based on request or evolution.

As part of this role, you will work with users to resolve issues, support the learning team, and act as the first point of contact between ADP and our provider, the learning team, and our learners. You will participate in meetings and provide status updates to stakeholders.

You will integrate a mature support structure and assist in reporting to help forecast workload and provide insights.

What you'll do: Responsibilities

• Maintain learning technologies operations
• Be the main contact for learning technologies providers (DEFI, XPERTEAM) for daily operations
• Follow up on tickets and system malfunctions
• Ensure system interfaces are efficient and reliable
• Provide dashboards and reports for business needs
• Update platforms according to standards
• Customize and maintain the LMS platform
• Test in staging environment
• Collaborate with training and project teams on LMS improvements
• Proactively propose solutions

Partner with Stakeholders

• Engage with stakeholders to understand and respond to needs
• Provide regular status updates and obtain approvals for changes
• Participate in weekly meetings with providers and teams

Assist users of the systems

• Support participants and learning consultants during sessions
• Pre-check requirements and categorize calls for reporting
• Organize workshops for connection issues
• Create tickets for malfunctions

Requirements

• College degree is a plus but not required; relevant experience is acceptable
• Fluent in French; English is a plus
• Problem-solving and reporting skills
• Ability to work in a multicultural environment
• Proactive and collaborative approach
• Proficient in Microsoft Office

Bonus points

• Experience in project management
• Experience in a call center

Why you'll love working here

• Be yourself in a culture that values equity and inclusion
• Join resource groups and networks
• Opportunities for growth and learning
• Comprehensive benefits from Day 1
• Work-life balance resources and flexibility
• Focus on mental health and well-being
• Community engagement and volunteering opportunities

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