Lead AI Engineer - Agentic Customer Journey Team

Celonis; Madrid; Híbrido; EUR 100.000 - 140.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

RSUs

Parental leave

Unlimited PTO

Hybrid work model

Learning platform

Wellhub membership

Impact Days

Descripción de la vacante

Celonis is seeking a Lead AI Engineer to drive strategic AI initiatives across the customer journey, from pre-sales to renewal. You will architect AI agents and autonomous frameworks, test MVPs with account teams, and scale successful approaches into playbooks for the wider org.

You’ll partner with CCO, Product & Engineering, Industry Teams and Business Apps to continuously improve agentify journeys while leveraging your expertise in LLMs, AI agents, and Celonis platform capabilities.

Formación

• Hands-on experience building with LLMs and AI agent frameworks (Claude, MCP, LangChain).
• Prompt engineering, agent orchestration and production-grade automation.
• Strong software skills in Python and SQL, with Celonis platform familiarity.

Responsabilidades

• Own AI roadmap and prioritization for the Customer Journey part (Pre-Sales, Deploy, Expand).
• Architect next-gen AI agents, autonomous frameworks, and MVP validation with customers.
• Co-create new product functionality and scale successful assets across teams.
• Collaborate with Product, Engineering and Field teams to drive adoption.

Conocimientos

AI-first mindset

Ownership

Empowering others

Technical expertise

Domain fluency

Stakeholder mgmt

Strategic vision

Judgment

Educación

Degree in Tech & Mgmt

Herramientas

Claude

MCP

LangChain

Python

SQL

Descripción del empleo

Celonis is the trusted platform to industrialize Enterprise AI. At our core is the Celonis Context Model - which combines process data, business knowledge, and intelligence into a living digital twin of the enterprise that AI can actually understand, turning AI's operational blind spots into operational clarity. World's leading companies trust Celonis and its global ecosystem of partners to make their AI agents, people, systems, and processes work together, achieving transformational outcomes. We believe there's a massive opportunity to unlock global productivity and sustainability by giving AI the context to understand how every business process really works. Join our mission to make processes work for people, companies, and the planet.

The Team:
The Agentic Customer Journey Team is CCO's engine for making our vision real: "Making our CCO the most AI-forward organization at Celonis - pairing our best talent with AI to unlock a new level of how we work internally and with our customers."

As Lead AI Engineer, you drive direct impact by building the AI agents and autonomous systems that scale expertise across the entire customer journey, from first engagement to renewal and expansion.

Elevate our Customer Journey to the next level by combining strategic thinking and outcome-orientation with hands-on building:

• Set the AI strategy and roadmap for high-impact jobs across our Customer Engagement Model - deciding where AI creates the most leverage before deciding how to build it
• Architect and operationalize the AI agents and autonomous frameworks that bring that roadmap to life
• Jointly test MVPs and agents with select account teams to validate directly with customers, then scale what works into org-wide playbooks

The Role:
As Lead AI Engineer, you balance strategic vision with hands-on execution. You identify where AI agents create the most leverage across the customer journey, architect the frameworks to prove it works, and then empower the broader organization to scale what you've built.

You are an important interface between functions across CCO and Product & Engineering, sourcing best practices and surfacing gaps across the Customer Engagement Model to continuously improve how we agentify the journey.

The work you’ll do:

• You own the AI roadmap and prioritization for your part of the Customer Journey (e.g., Pre-Sales, Deploy, or Expand) - deciding what to build, what to sunset, and where AI investment pays off fastest.
• You lead high-impact projects to architect next-generation AI Agents, autonomous frameworks, and LLM-driven assets. Your goal is to fundamentally revolutionize key activities across the customer journey (pre-sales, onboarding, deployment, adoption, renewal), enabling CCO teams to win and retain customers and unlock unprecedented business value.
• You co-create new product functionality based on your AI-first, value-driven mindset
• You make significant contributions to CCO's strategy and motions (land, expand, renew) by continuously improving our end-to-end customer journey and partnering with Product & Engineering, Industry Teams, and Business Apps
• You partner closely with field teams to jointly test MVPs and agents, validating directly with customers, while acting as a sparring partner to fellow Celonauts across CCO and other organizations
• You leverage your extensive network across Celonis and the ecosystem to achieve the team’s objectives

The qualifications you need:

• Ability to Drive Scalability / Systematize Best Practices globally: You’ll be excited to identify, document, and implement best practices within the organization and scale them across the CCO organization globally. You demonstrate a deep understanding of effective processes, tools, and methodologies in order to streamline operations, identify areas for improvement, and to establish standardized procedures that can be replicated across different teams.
• AI-First, Tech-Forward Mindset: You default to "how can AI solve this?" before reaching for manual or legacy approaches. A strong appetite for emerging technology and a passion for staying ahead of the curve - actively exploring the latest advancements in AI agents and related platforms (e.g., Claude, MCP) to drive innovation on a high-performing, cutting-edge team.
• An Above-average drive for Ownership and Action: You look to take ownership and demonstrate a proactive approach to work. You have a strong sense of accountability, a willingness to go beyond your assigned responsibilities, and a drive to support the VE organization across different initiatives.
• Empowering Others by Design: You multiply your impact through what you build - turning best practices into agents and playbooks that empower colleagues to succeed on their own.
• Technical Expertise: Hands-on experience building with LLMs and AI agent frameworks (e.g., Claude, MCP, LangChain) - prompt engineering, agent orchestration, shipping production-grade automations. Paired with core software skills (Python, SQL) and Celonis platform expertise (e.g., PQL).
• Domain & Customer Fluency: You know the Celonis platform and value story well enough to build agents that actually work for the field - understanding customer needs, industry context, and how to translate value into something customers trust. Industry expertise (e.g., Manufacturing, Automotive, Retail, Pharmaceuticals) is a plus.
• Stakeholder & Program Management: Strong project management background with a proven track record of rolling out and driving adoption for new assets, frameworks, or processes across cross-functional teams. You possess strong capabilities in strategic planning, clear communication, and proactive stakeholder engagement. You're able to navigate complexities and overcome challenges to ensure successful adoption across the teams.
• Strategic Vision: You can zoom out from individual agents to see the bigger picture - setting direction for where AI should take the Customer Journey next, and making the prioritization calls that get us there.
• Judgment as the Differentiator: As AI makes information and execution commoditized, your edge is judgment - knowing which problems are worth solving, asking the right questions, and knowing when to trust AI output versus your own experience and context. You bring critical thinking, contextual intuition, and a bias toward strategic impact over raw output.
• Degree: In Technology & Management, Industrial/Business Engineering, Business Informatics, Computer Science, Mathematics, Economics or a comparable degree program

What Celonis can offer you:

• Pioneer Innovation: Work with the global leader in Process Mining and the Process Intelligence Graph to shape the future of AI-driven business operations.
• Ownership from Day 1: Every full-time "Celonaut" is an owner, receiving Restricted Stock Units (RSUs) and merit-based refresh grants.
• Unrivaled Family Support: Benefit from our inclusive parental leave policy- 24 weeks of fully paid leave for primary carers and 12 weeks for supporting carers, available from your first day of employment.
• Work-Life Integration: Enjoy Unlimited PTO (in applicable regions) and generous PTO globally, as well as a flexible hybrid work model that balances remote focus with vibrant office collaboration.
• Continuous Growth: Elevate your skills through our 70-20-10 learning framework, mentorship programs, and access to a dedicated learning platform.
• Holistic Well-being: Prioritize your health with subsidized Wellhub memberships, mental health counseling, and dedicated "Wellness Weeks" that prioritize work/life balance.
• Drive Sustainability: Participate in annual Impact Days, where you receive paid time off to volunteer for community and environmental causes with your local office, or virtually.
• Global Inclusion & Belonging: Find community through our Inclusion Think Tank and participate in our annual Inclusion Days, ensuring every voice is heard and valued.
• Value-Driven Impact: Join a mission-led organization where our core values-Live for Customer Value, The Best Team Wins, We Own It, and Earth Is Our Future-drive every decision.

About Us:

Celonis is the trusted platform to industrialize Enterprise AI, empowering organizations to analyze, design, and operate AI-driven processes. The Celonis Platform is powered by the Celonis Context Model, which combines process data, business knowledge, and intelligence to create a living digital twin of the enterprise that AI can understand - turning AI’s operational blind spots into operational clarity. Industry-leading companies around the world trust Celonis and its global ecosystem of partners to make their AI agents, people, systems, and processes work together, achieving transformational outcomes. Celonis is headquartered in Munich, Germany, and New York City, USA, with more than 20 offices worldwide.

Get familiar with the Celonis Process Intelligence Platform by watching this video.

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At Celonis, we believe our people make us who we are and that "The Best Team Wins". We know that the best teams are made up of people who bring different perspectives to the table. And when everyone feels included, able to speak up and knows their voice is heard - that's when creativity and innovation happen.

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