Lead 2nd Level Support & Testing with German (FM)

T-Systems Iberia; Granada; Híbrido; EUR 30.000 - 45.000; Jornada completa

Descripción de la vacante

A leading technology company based in Granada, Spain, is seeking a skilled professional for technical user support with experience in manual testing. The successful candidate will have business fluent English, advanced German, and good communication skills to engage with customers. Responsibilities include coordinating the support team and analyzing technical issues. This full-time position offers a hybrid work model, continuous training opportunities, and various employee benefits.

Servicios

Medical insurance

Restaurant tickets

Day care

Transportation allowances

100% salary in case of medical leave

More than 26 vacation days per year

Formación

• Experience in technical user support.
• Strong manual testing skills in software development.
• Knowledge of railway and bus travel business is a plus.

Responsabilidades

• Coordinate the support team.
• Treat customers and analyze bugs.

Conocimientos

Business fluent English

Advanced German

Good communication skills

Technical analysis of bugs

Herramientas

Atlassian Confluence

Atlassian Jira

MS Azure DevOps

Descripción del empleo

Location: Open to applicants from across Andalusia and from Reus

We are looking for a person with experience in technical user support and manual testing in software development projects. Good German, Spanish, and English skills (B2) are essential. The candidate should have good communication skills to treat with customers but also technical talent when it comes to analysis of bugs. Part of this position is the coordination of the support team. Knowledge of railway and bus travel business is a plus.

Qualifications

Must:

• English. Business fluent
• German. Advanced level

Should:

• Atlassian Confluence
• Atlassian Jira
• ISTQB Standard Software Tests
• ITIL (Information Technology Infrastructure Library)
• MS Azure DevOps
• Rail & Transportation Mgt : Public Transport Solutions
• Scrum

What do we offer you

• International positive dynamic and motivated work environment.
• Hybrid work model (telecommuting / on-site).
• Flexible schedule.
• Continuous training: Certification preparation, access to Coursera, weekly English and German classes.
• Flexible compensation plan: medical insurance, restaurant tickets, day care, transportation allowances.
• Life and accident insurance.
• More than 26 working days of vacation per year.
• Social fund.
• Free service in specialists (doctors, physiotherapists, nutritionists, psychologists, lawyers...).
• 100% of salary in case of medical leave.
• And many more advantages of being part of T-Systems!

If you are looking for a new challenge do not hesitate to send us your CV! Please send CV in English. Join our team!

T-Systems Iberia will only process the CVs of candidates who meet the requirements specified for each offer.

Remote Work: No

Employment Type: Full-time