LATAM Retention Leader: Student Success

TripleTen; A distancia; EUR 90.000 - 110.000; Jornada completa

Descripción de la vacante

A leading online education platform is seeking a Head of Retention for LATAM to manage student retention across three core teams: Onboarding, Refunds, and Success. This role involves building scalable retention systems, enhancing student engagement, and reducing churn. The ideal candidate must have extensive experience in retention metrics, team management, and strategic planning. This is a full-time remote position offering competitive compensation and autonomy to influence critical business metrics.

Servicios

Competitive compensation

Flexible schedule

Ownership of retention metrics

High autonomy

Resources for analytics support

Formación

• 5 years in retention/sales with 3 years managing teams.
• Proven results in reducing churn metrics.
• Experience building or transforming retention strategies.
• Strong understanding of retention mechanics.

Responsabilidades

• Own and develop retention metrics and strategies.
• Create and implement retention playbooks.
• Manage the retention team with defined functional splits.
• Influence product roadmaps using retention data.

Conocimientos

Team management

Churn and retention metrics

Analytics tools (Tableau)

Strategic thinking

Cross-functional collaboration

ROI-focused mindset

Descripción del empleo

A leading online education platform is seeking a Head of Retention for LATAM to manage student retention across three core teams: Onboarding, Refunds, and Success. This role involves building scalable retention systems, enhancing student engagement, and reducing churn. The ideal candidate must have extensive experience in retention metrics, team management, and strategic planning. This is a full-time remote position offering competitive compensation and autonomy to influence critical business metrics.