L2 IT Onsite Technician

JR Spain; España; Presencial; EUR 24.000 - 36.000; Jornada completa

Descripción de la vacante

A leading IT infrastructure service provider in Spain is seeking a Hemmersbach Technician to provide 2nd level support for end users. Responsibilities include troubleshooting hardware and software issues, supporting resident technicians, and documenting resolutions. The ideal candidate will have a minimum of 18 months of IT experience, excellent customer service skills, and proficiency in English.

Servicios

Buddy program

Internal career development opportunities

International environment

Onboarding program

Trusted working hours

Formación

• At least 18 months of IT experience or equivalent.
• Ability to build relationships.
• Experience in OS, applications, and hardware installation and troubleshooting.
• Solid knowledge of English (B2 minimum).

Responsabilidades

• Analyze errors, maintain hardware, and install new software.
• Provide local and remote support.
• Troubleshoot and document in a ticketing system.

Conocimientos

Troubleshooting

Customer service

Active Directory

Ticketing systems

English (B2 minimum)

Descripción del empleo

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As a Hemmersbach Technician, you make end users at renowned companies happy every day thanks to your friendly and competent demeanor. This position involves direct customer contact with various requirements within the scope of 2nd level support. Your responsibilities include:

1. Analyze errors, maintain hardware, set up/remove workstations, install and configure new software (IMACD), and manage user accounts via Active Directory.
2. Provide local support to resident technicians and remote support to the headquarters of the Corporate Group, as needed.
3. Troubleshoot and document steps taken to resolve hardware, software, and application issues in a ticketing system.
4. Update inventory control monthly.

Requirements:

• At least 18 months of IT experience (or equivalent).
• Ability to build relationships.
• Experience in OS, applications, and hardware installation and troubleshooting depending on project products.
• Experience with ticketing systems.
• Solid knowledge of English (B2 minimum).

Benefits:

• Buddy program.
• Internal career development opportunities.
• International environment.
• Job with purpose.
• Onboarding program.
• Trusted working hours.

Join Us

Hemmersbach provides IT infrastructure services in more than 190 countries with 50 subsidiaries. We deliver exclusively for leading companies in the IT industry. We go the extra mile — not only to satisfy our customers but also to make the world a better place: 20% of our profits go into our Direct Actions, Hemmersbach Rhino Force, and Hemmersbach Kids’ Family. That’s why Hemmersbach is The Social Purpose IT Company.