Key Account Manager DACH

Perk; Barcelona; On-site; EUR 70,000 - 100,000; Full time

Benefits offered by this job

Equity ownership

Vacation days + holidays

Private healthcare or gym allowance

Life Insurance

Annual company events

Wellbeing support with Spring Health

Flexible compensation plan

Parental leave 17 weeks

Volunteer hours

Work from Anywhere days

Language lessons (English, Spanish, or

Sabbatical after 5 years

Relocation support

Job summary

Perk is seeking a Senior Account Manager DACH to manage a portfolio of large SMBs in the DACH region. You will advance customer satisfaction while growing growth and margin in existing accounts, spanning our integrated Travel and Spend ecosystem.

You will engage admins and finance leads, consult on consolidating financial stacks, identify cross-sell opportunities, and ensure timely issue resolution, driving adoption of our Spend product.

Qualifications

• Experience in Account Management or Customer Success, preferably managing B2B clients.
• Native or near-native German; fluent English written and spoken.
• Experience in Travel, Fintech, Expense Management, or SaaS products is highly desirable.
• Strong technical aptitude to explain complex integrations between systems.
• Customer-focused with a passion for solving financial pain points for businesses.
• Excellent analytical abilities with fluency in Excel and data interpretation.
• Solid background to help clients visualise their ROI.

Responsibilities

• Own a portfolio of large SMB customers and drive high engagement with key admins and finance leads.
• Consult on consolidating financial stacks and optimize expense reconciliation and cost control.
• Develop deep product knowledge to guide customers through Perk's Travel and Spend solutions.
• Identify cross-sell opportunities for the Spend product within existing accounts.
• Resolve issues promptly and build repeatable processes to prevent recurrences.
• Advocate for clients internally and educate them on new features across Travel and Spend.

Skills

German proficiency

English proficiency

Travel industry knowledge

SaaS / Fintech experience

Analytical skills

Excel

CRM systems

Job description

Perk (formerly TravelPerk) is the intelligent platform for travel and spend management. Built to tackle the time-consuming, manual work that gets in the way of real work, our tools automate everything from travel bookings to expenses, invoice processing, and more. By eliminating this shadow work that wastes hours, erodes morale, and saps innovation, we're on a mission to power real work, with real impact.

We're trusted by more than 12,000 companies worldwide, including On Running, Breitling, and Fabletics, and we're tackling the 7 hours of lost productivity per employee each week, a $1.7 trillion problem.

Founded in 2015, Perk has grown into a global company of more than 1,800 people across 12 offices globally, with headquarters in London and Boston. We combine innovation, control, and simplicity to transform how businesses work and how people feel at work.

At Perk, we're driven by our values, like being an owner, delivering a 7-star experience, and working as one team. We value curiosity, purpose, and mindset, not just knowledge, to unlock the power in your potential. Our talent team brings together leading minds from the travel, fintech, and SaaS industries, representing over 70 countries. If you're excited about having a real impact and shaping how millions of people experience work, we'd love you on the team.

Visit www.perk.com to learn more.

About the Role

We are looking for a customer-oriented and result-driven candidate to join our Account Management Team. As a Senior Account Manager DACH at Perk, you will be actively contributing to our continued customer satisfaction as well as working to increase growth and margin within existing accounts.

Following our recent acquisition and rebranding, your role now encompasses our fully integrated Travel and Spend ecosystem. You will be responsible for a portfolio of large SMB accounts within the DACH market, helping them streamline not just their travel, but their entire expense management workflow. You must possess a genuine hunger to navigate your accounts in a fast-changing, hyper-growth environment, be ready to roll up your sleeves, and work hard.

What You Will Do:

• Portfolio Management: Own a portfolio of large SMB customers and develop a high level of customer engagement with influential users (Admins, Finance Directors, Travel Managers) within those accounts.
• Strategic Consultation: Gain a deep understanding of your customers' business and show you understand and identify with their goals as an organization. You will consult them on consolidating their financial stack by leveraging Perk’s unified Travel and Spend capabilities, identifying opportunities to optimize their expense reconciliation and cost control.
• Product Expertise: Develop a deep understanding of the Perk portfolio of products—including our core Travel platform and our new Spend management solution. You will use this knowledge to guide customers through the benefits of an all-in-one T&E solution.
• Expansion & Growth: actively identify cross-sell and upsell opportunities for the Spend product within your existing book of business, driving adoption of corporate cards, automated invoice processing, and expense management features.
• Problem Solving: Identify common problems within each account—whether related to bookings or expense workflows—and develop strategies to solve each issue in a timely manner whilst also developing foolproof methods to ensure repeat issues are a thing of the past.
• Advocacy: Be Perk’s biggest advocate within your clients and your clients' biggest advocate within Perk. You’ll be the first one to address any issues, get support from our technical teams, and educate your clients on new product features across both Travel and Spend modules.

What We're Looking For

• Relevant work experience within Account Management or Customer Success role, preferably managing a portfolio of B2B clients.
• Native or near-native proficiency in German.
• Ability to speak and write in English fluently.
• Experience in the Travel industry, Fintech, Expense Management, or SaaS products is highly desirable.
• Strong technical aptitude, with the ability to explain complex integrations between travel bookings and financial reporting.
• Customer-focused with a passion for working with people and solving financial pain points for businesses.
• Excellent analytical abilities with fluency in Excel and data interpretation.
• Solid analytical background to help clients visualise their T&E ROI.

On top of that, you will only be the right candidate if you are:

• Honest, open, and trustworthy: Your peers and managers can trust you. You are a team player, don’t play political games, and care more about the team’s success than about your own career gains.
• Focused and determined: You don’t let yourself be distracted. You can focus on accomplishing big wins—like successfully rolling out the Spend product to a key account—and never get lost in less important ideas that are floating around.
• Open to feedback: You seek feedback early and often and are open to both giving and taking constructive and direct criticism.

What We Offer

• Receive competitive compensation and equity ownership in Perk
• Rest and recharge with our generous allocation of vacation days plus public holidays
• Take control of your physical health with your choice of private healthcare or a gym allowance
• Know that your loved ones are protected financially through your Life Insurance if the worst were to happen
• Join our unforgettable Perk events, including our spectacular annual summer party
• Always feel supported with Spring Health, our market-leading wellbeing partner, providing fast, comprehensive access to 12x therapy and 12x coaching sessions for you and your loved ones
• Make your money go further with our flexible compensation plan
• Focus on your family with 17 weeks’ paid parental leave during your child’s first year
• Contribute to your community with 16 paid hours per year to spend volunteering for your dearest charitable causes
• Broaden your horizons with up to 20 "Work from Anywhere" days per year
• Nurture your language skills with in real-life English, Spanish and Catalan lessons
• Follow your passions and take a four-week, fully paid sabbatical once you reach 5 years
• Let us help you move to one of our hubs with relocation support

How We Work

At Perk, we take an IRL-first approach to work, where our team works together in-person 3 days a week. As such, this role requires you to be based within commuting distance of our hubs. We fundamentally believe in the value of meeting in real life to improve connectivity, productivity, creativity and ultimately making us a great place to work.

For certain roles, we can help with relocation from anywhere in the world, English is the official language at the office. Please submit your resume in English if you choose to apply. Do not forget to submit an updated portfolio and/or resume.

Perk is a global company with a diverse customer base, and we want to make sure the people behind our product reflect that. We’re an equal opportunity employer, which means you’re welcome at Perk regardless of how you look, where you’re from, or anything else that makes you, well, you.