Journey Ambassador (temporary)

Hilton Worldwide, Inc.; Barcelona; Presencial; EUR 30.000 - 50.000; Jornada completa

Descripción de la vacante

A leading global hospitality company in Barcelona is seeking a Journey Ambassador (temporary) to manage guest luggage and respond to inquiries. This role involves greeting guests, ensuring their comfort, and maintaining high service standards. Successful candidates must have a positive attitude, strong communication skills, and the ability to work flexible hours. Knowledge of English and Spanish is required. Join a team committed to outstanding guest service and experience the warmth of hospitality.

Servicios

Career growth and development

Go Hilton Team Member Travel discount program

Formación

• Languages: English and Spanish required.
• Ability to work independently and as part of a team.
• Commitment to responding to guest requests.

Responsabilidades

• Greet and escort arriving/departing guests.
• Retrieve and transport guest luggage.
• Respond to guest inquiries promptly and effectively.

Conocimientos

Positive attitude

Communication skills

Ability to work flexible hours

Ability to work under pressure

Descripción del empleo

Job Description

Job Number: Journey Ambassador (temporary) HOT0C8OO

Work Locations

Hilton Diagonal Mar Barcelona Passeig Del Taulat 262-264 Barcelona 8019

A Journey Ambassador is responsible for transferring and storing guest luggage and responding to guest requests in the hotel's continuing effort to deliver outstanding guest service and financial profitability.

What will I be doing?

As a Journey Ambassador, you will be responsible for transferring and storing guest luggage and responding to guest requests in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you will be responsible for performing the following tasks to the highest standards:

• Greet and escort arriving and departing guests to and from their accommodations.
• Responsible for making the guest feel at home by extending a warm welcome.
• Retrieve and transport guest luggage.
• Inspect guest rooms and acquaint guests with these rooms and their features.
• Respond to guest inquiries and requests in a timely, friendly and efficient manner.
• Organize and store luggage, as needed, according to guidelines.
• Assist in the maintenance, appearance and functionality of equipment.

What are we looking for?

Journey Ambassador serving Hilton Brand hotels are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:

• Positive attitude and communication skills.
• Ability to work flexible hours.
• Ability to work under pressure.
• Ability to work on own and as part of a team.
• Commitment to respond to Guest requests and deliver high levels of service.
• Languages: English and Spanish.

What will it be like to work for Hilton?

The future of hospitality is bright at Hilton: a leading global hospitality company with a diverse portfolio of world‑class brands. Dedicated to filling the earth with the light and warmth of hospitality, we have welcomed more than 3 billion guests in our more than 100‑year history. Hilton is proud to have an award‑winning workplace culture, and we are consistently named among one of the World’s Best Workplaces.

We support the mental and physical well‑being of all Team Members, so they can Thrive, thanks to innovative programs and benefits such as workplace flexibility, career growth and development, and our Go Hilton Team Member Travel discount program. Hilton prioritizes understanding and integrating our Team Members’ unique perspectives and voices—along with those of our Guests, Owners, Suppliers, and Partners—to cultivate a diverse and inclusive environment for all. Check out the Hilton Careers blog and Instagram to learn more about what it’s like to be on Team Hilton!

We are an equal opportunity employer and value diversity at our company. We will ensure that qualified individuals with protected disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions of his or her role, and to receive other benefits and privileges of employment. Your Candidate Experience in every selection process is very important to us. As such, you might receive an email from “The Hilton Recruiting Team” ( [e-mail] ) with the subject line “Your experience with Recruiting” with a request to learn more about your interviewing experience. The email is not spam, and you can click the link. The survey should take no more than 1 minute to complete, and we would appreciate your feedback as this will help our Human Resource and Recruiting Teams to focus on what is important to you.

Job

Guest Services, Operations, and Front Office