Japanese-English IT Service Desk Agent

Fujitsu; Cádiz; Presencial; EUR 10.000 - 30.000; Jornada completa

Descripción de la vacante

A global technology services provider is seeking an IT Support Specialist based in Cádiz, Andalucía. This role involves providing first-level support for IT incidents, managing service requests, and ensuring excellent customer service. The ideal candidate will handle technical issues, maintain communication with users, and contribute to a knowledge base. Strong problem-solving and customer interaction skills are essential. This position offers the opportunity to support business operations effectively.

Responsabilidades

• Provide first-level technical support for IT incidents, troubleshooting and resolving common issues.
• Log, categorize, prioritize, and track incidents in the service management system.
• Escalate complex incidents to appropriate second-level support teams.
• Process and fulfill standard service requests, ensuring timely completion.
• Provide excellent customer service via phone and email.
• Document solutions and contribute to the knowledge base.

Descripción del empleo

A global technology services provider is seeking an IT Support Specialist based in Cádiz, Andalucía. This role involves providing first-level support for IT incidents, managing service requests, and ensuring excellent customer service. The ideal candidate will handle technical issues, maintain communication with users, and contribute to a knowledge base. Strong problem-solving and customer interaction skills are essential. This position offers the opportunity to support business operations effectively.