Italian Market CSM: Growth & Retention Strategist

Loyal Guru; A distancia; EUR 40.000 - 60.000; Jornada completa

Descripción de la vacante

A leading loyalty platform provider in Barcelona is seeking a Customer Success Manager to oversee key Enterprise and Mid-Market accounts. In this mid-level role, you will guide clients through onboarding, manage CRM campaigns, and provide data-driven strategies to ensure long-term success. If you have 2-4 years' experience in the SaaS B2B sector with strong Spanish and English skills, alongside a passion for client success, we would love to hear from you. The role promotes flexibility and growth.

Servicios

Flexible schedule

Reduced hours on Fridays

Day off on your birthday

25 days of vacation

Budget for training and language classes

50% discount on health insurance

Yoga classes in the office

Formación

• 2-4 years of experience as a Customer Success Manager or Account Manager.
• Native Spanish and fluent English are musts.
• Strong ability to interpret data and metrics.

Responsabilidades

• Manage a portfolio of Italian Enterprise and Mid-Market accounts.
• Guide new clients through the onboarding process.
• Strategize and manage client engagement campaigns.

Conocimientos

Experience in SaaS B2B

Analytical Skills

Commercial Mindset

Organization skills

Descripción del empleo

A leading loyalty platform provider in Barcelona is seeking a Customer Success Manager to oversee key Enterprise and Mid-Market accounts. In this mid-level role, you will guide clients through onboarding, manage CRM campaigns, and provide data-driven strategies to ensure long-term success. If you have 2-4 years' experience in the SaaS B2B sector with strong Spanish and English skills, alongside a passion for client success, we would love to hear from you. The role promotes flexibility and growth.