IT Support Technician

SUANNUTRA; Madrid; Presencial; EUR 30.000 - 45.000; Jornada completa

Descripción de la vacante

Una empresa global de ingredientes nutracéuticos busca un Técnico de Soporte IT para asegurar la continuidad del negocio a través de soporte técnico a usuarios internos. Se requiere un título en IT y un mínimo de 4 años de experiencia en roles similares, así como experiencia sólida en Microsoft 365 y Azure AD. El candidato ideal será proactivo con buenas habilidades de comunicación y capacidad para manejar múltiples prioridades. Ofrecemos un ambiente colaborativo y oportunidades de crecimiento profesional dentro de la organización.

Servicios

Oportunidades de crecimiento profesional

Entorno colaborativo con impacto real en las operaciones

Formación

• Mínimo 4 años de experiencia en soporte TI.
• Sólida experiencia con Microsoft 365 y Azure AD.
• Buen entendimiento de la gestión de dispositivos y fundamentos de seguridad.

Responsabilidades

• Proporcionar soporte técnico L1/L2 a usuarios internos.
• Configurar y mantener dispositivos de usuario final.
• Administrar servicios de Microsoft 365.

Conocimientos

Orientación al servicio

Resolución de problemas

Gestión de prioridades

Comunicación clara

Educación

Título universitario o Formación Profesional Superior en TI

Herramientas

Microsoft 365

Azure AD / Entra ID

Microsoft Endpoint Manager / Intune

Fortinet

Descripción del empleo

Overview

Location: Alcobendas, Madrid, Spain

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About SuanNutra Group

SuanNutra Group is a global nutraceutical ingredients company specializing in both branded botanical ingredients and functional ingredient solutions. With operations in Europe, Asia and the United States, we develop, manufacture and commercialize science-backed, high-quality ingredients for the dietary supplement and food industries.

Our portfolio combines clinically supported branded ingredients with customized functional solutions, and our culture is built on innovation, quality, sustainability and international collaboration.

Responsibilities

As an IT Support Technician, you will play a key role in ensuring business continuity by providing first and second level technical support to internal users and supporting the proper operation, security and maintenance of end-user devices, corporate networks and basic infrastructure services. This position reports to the IT Business Partner and involves close collaboration with internal teams and external IT providers.

• Provide L1/L2 technical support to internal users (hardware, software, connectivity, access).
• Configure, deploy and maintain end-user devices (laptops, desktops, printers and peripherals).
• Support and administer Microsoft 365 services (Exchange, Teams, OneDrive).
• Manage user lifecycle and access through Microsoft Entra ID / Azure AD.
• Administer devices, policies and compliance via Microsoft Endpoint Manager / Intune.
• Support corporate network infrastructure (Wi-Fi, VPNs, switches and firewalls), preferably Fortinet.
• Assist in cybersecurity operations and tools (DLP, Proofpoint, Cloudflare).
• Ensure proper IT onboarding and offboarding processes.
• Manage IT assets, backups and technical documentation.
• Coordinate incidents, escalations and maintenance with external IT providers.

Qualifications

• University degree or Higher Professional Training (FP Superior) in IT, Systems Administration, Networks or similar.
• Minimum 4 years of experience in IT support, microinformatics or infrastructure support roles.
• Solid experience with Microsoft 365 and Azure AD / Entra ID environments.
• Good understanding of endpoint management, networking and security fundamentals.
• Strong service orientation, problem-solving skills and ability to manage multiple priorities.
• Clear communication skills, especially when supporting non-technical users.
• Proactive, structured and detail-oriented approach.

Languages

• Spanish: Native or fluent
• English: B2 level required (international environment; part of the interview process will be conducted in English)

Why join SuanNutra?

• International and fast-growing group in the nutraceutical sector.
• Exposure to modern cloud, endpoint and cybersecurity technologies.
• Collaborative environment with real impact on business operations.
• Professional growth opportunities within a global organization.
• Interested? Apply via LinkedIn or send us your CV.