IT Support Specialist

Robert Walters Spain; Madrid; Presencial; EUR 25.000 - 40.000; Jornada completa

Descripción de la vacante

Join a leading biotechnology firm in Madrid as an IT Support Specialist, where you'll provide vital support for users across regions. This role requires a strong interpersonal approach and knowledge of Microsoft Azure Active Directory and 365. You'll be part of a multicultural team committed to innovation and impact, with opportunities for professional growth.

Servicios

Professional development opportunities

Collaborative team environment

Formación

• Excellent interpersonal and communication skills.
• High level of English (spoken and written); Spanish fluency required.
• Basic to intermediate knowledge of Microsoft Entra ID and Azure Active Directory.

Responsabilidades

• Provide first-level support for hardware, software, and account-related issues.
• Assist with account provisioning and access control using Azure AD.
• Support users in Microsoft 365 applications like Outlook and Teams.

Conocimientos

Interpersonal skills

Communication skills

Customer-focused mindset

Organizational skills

Educación

High school diploma or equivalent

Herramientas

Microsoft Azure Active Directory

Microsoft Entra ID

Microsoft 365

Descripción del empleo

IT Support Specialist – High Level of English – Based in MadridOur client, a leading biotechnology company headquartered in Madrid, is seeking a highly motivated and people-oriented IT Support Specialist to join their local team.This position is ideal for someone with strong interpersonal skills and a foundational to intermediate understanding of Microsoft Azure Active Directory (AAD), Microsoft Entra ID, and Microsoft 365.The selected candidate will act as a key point of contact for IT user support, resolving technical issues efficiently and with a strong customer service approach. A high level of English (spoken and written) is required, as the role involves supporting users across different regions.

Key Responsibilities

Provide first-level support for hardware, software, and account-related issues.

Assist with account provisioning, access control, group management, and password-related tasks using Azure Active Directory (AAD) and Microsoft Entra ID.

Support users in Microsoft 365 applications, including Outlook, Teams, SharePoint, and OneDrive.

Communicate clearly and empathetically with users to resolve IT concerns.

Document issues and solutions in the ticketing system.

Escalate complex technical problems to senior IT staff or external vendors.

Contribute to onboarding and offboarding processes from an IT perspective.

Provide both remote and onsite user support as needed.

Required Skills & Qualifications

Excellent interpersonal and communication skills.

High level of English (spoken and written); Spanish fluency is also required.

Basic to intermediate knowledge of Microsoft Entra ID and Azure Active Directory (user/group management, MFA, conditional access).

Familiarity with Microsoft 365 administration and user support.

Strong organizational skills and ability to manage multiple tasks.

Customer-focused mindset and willingness to go the extra mile.

High school diploma or equivalent; additional education or certifications are a plus.

Preferred Qualifications

Basic understanding of security practices and access management.

Previous experience in a technical support role in an international or bilingual environment.

Be part of a multicultural, collaborative team in a leading biotech firm.

Work in a mission-driven company committed to innovation and global impact.

Benefit from professional development opportunities in IT support and cloud services.

contact: [e-mail]