IT Service Management Lead — End-to-End Excellence

rindus; Madrid; Presencial; EUR 45.000 - 65.000; Jornada completa

Descripción de la vacante

A leading IT services company in Madrid is looking for a motivated IT Service Management professional. You will oversee the design and optimization of IT support processes to ensure efficiency and reliability. Responsibilities include managing service providers, monitoring performance, and collaborating across teams. The ideal candidate has over 3 years in IT service management, is fluent in German and English, and has strong skills in Jira and Confluence. This position promises a dynamic environment with opportunities for innovation and continuous improvement.

Formación

• 3+ years of experience in IT service management or a similar role.
• Strong understanding of IT service management frameworks (e.g., ITIL).
• Fluent in German and English (written and spoken) – both are mandatory.

Responsabilidades

• Design and optimise IT service and support processes.
• Coordinate with multiple service providers and manage SLAs.
• Drive continuous improvement by identifying inefficiencies.

Conocimientos

IT service management

Stakeholder management

Communication skills

Analytical thinking

Educación

University degree in technical, economic or related disciplines

Herramientas

Jira

Confluence

Descripción del empleo

A leading IT services company in Madrid is looking for a motivated IT Service Management professional. You will oversee the design and optimization of IT support processes to ensure efficiency and reliability. Responsibilities include managing service providers, monitoring performance, and collaborating across teams. The ideal candidate has over 3 years in IT service management, is fluent in German and English, and has strong skills in Jira and Confluence. This position promises a dynamic environment with opportunities for innovation and continuous improvement.