IT Helpdesk Specialist

PCI Pharma Services; León; Presencial; EUR 30.000 - 38.000; Jornada completa

Descripción de la vacante

PCI Pharma Services in León, Spain sucht an IT Support Technician to provide end-user IT support across software/hardware and services. You will set up computers, install updates, configure antivirus, and manage imaging tasks while assisting iPhone setup and iOS troubleshooting.

You will log and resolve tickets, coordinate with other IT teams, and ensure compliance with PCI policies. The role requires good numeracy, strong communication, and the ability to work independently or as part of a

Formación

• Operation and support of desktop-based systems.

Responsabilidades

• Provide IT support for software and hardware, and communicate policy to users.
• Set up computers/OS, update MS, antivirus, software, network config, imaging.
• iPhone setup and iOS troubleshooting.
• Research and troubleshoot issues; escalate to specialists when needed.
• Coordinate with Network/Infrastructure teams as required.
• Log tickets in PCI's ITSM system; update activities and close with resolution.
• Resolve incidents and service requests; escalate high-priority issues.
• Procure computers, desktops, and printers.
• Adhere to PCI, cGMP, and GCP policies; perform other duties as assigned.

Conocimientos

Desktop support

iPhone setup

English language

Communication skills

Time management

Problem solving

Numeracy

Educación

5 GCSEs including English & Maths

Degree in IT/technology

Herramientas

Windows OS

Microsoft Office

Antivirus software

ITSM tool

Descripción del empleo

Leon, Spain

Full time

JR119922

Life changing therapies. Global impact. Bridge to thousands of biopharma companies and their patients.

We are PCI.

Our investment is in People who make an impact, drive progress and create a better tomorrow. Our strategy includes building teams across our global network to pioneer and shape the future of PCI.

Main Responsibilities :

• Provides support for all Information Technology products and services. Support may include answering questions, troubleshooting problems, teaching or instructing customers regarding software or hardware functionality, and communicating policy.

• Computer setups, which includes, but is not limited to: Operating Systems setup, installation of MS updates, Anti-Virus installation / configuration, software installation / configuration, network configuration, image / re-image PC / laptops/Tablets.

• iPhone setup & IOS troubleshooting.

• Engages in research and in-depth troubleshooting to resolve technical issues. Consults with specialized technical staff when necessary.

• Liaise and Support with other IT teams were necessary: Network/Infrastructure

• Records customer and problem information in PCI's ITSM Solution. Updates tickets with activities and closes tickets with resolution entered upon completion of the job.

• Resolves Incidents and Service Requests and escalates complex and/or high priority problems to the appropriate support groups for resolution.

• Verifies that suggested solutions effectively resolve the users' problems through verbal or email follow up.

• Procurement of, but not limited to: Computers, desktops, & printers

• Knowledge of and adherence to all PCI, cGMP, and GCP policies, procedures, rules.

• Performs other duties as assigned by Manager/Supervisor.

Specific Qualifications:

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• 5 GCSEs or equivalent to include English & Maths or equivalent.

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• Desktop certifications preferred.

• Degree or equivalent gained in the field of IT/technology.

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Specific Knowledge / Skills Competence :

Essential

• Demonstrable experience in the operation & support of desktop-based systems.

• iPhone setup & IOS troubleshooting

• Good numeracy & literacy skills.

• Effective verbal & written communication skills.

• Excellent attention to detail.

• Good presentation skills & the ability to provide effective training to others.

• Able to present information to non-technical colleagues.

• Able to manage time & plan tasks effectively to meet agreed timescales.

• Intermediate IT skills; able to demonstrate good technical knowledge of; Microsoft Operating Systems & software packages.

• Able to work on own initiative as well as part of a team.

• The ability to speak English.

Desirable

• Understanding of GMP.

Behavioural Competencies :

• Analytical thinking and problem solving.

• Ability to work well under pressure with conflicting priorities.

• Extremely high personal integrity.

• Excellent customer service skills.

• Ability to deal with users sensitively.

• Team player.

• Judgement and decision making.

• Trustworthiness.

Join us and be part of building the bridge between life changing therapies and patients. Let's talk future (https://pci.com/)

Equal Employment Opportunity (EEO) Statement:

PCI Pharma Services is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.

At PCI, Equity and Inclusion are at the core of our company’s purpose: Together, delivering life-changing therapies. We are committed to cultivating an inclusive workplace by holding ourselves accountable to the highest standards of understanding, fairness, respect, and equal opportunity – at every level. We envision a PCI community where everyone can belong and grow, and we strive to bring this vision to reality by continuously and intentionally assessing our people practices, policies and programs, marketing approach, and workplace culture.

Why work for PCI Pharma Services?

At PCI, we have an uncompromising focus on providing quality and operational excellence and providing the industry leading customer experience. Our people make all of this happen, so providing an industry leading experience for our people is equally as important. By creating an authentic culture of purposeful work, we aspire to be an interesting and fulfilling place for talented individuals to grow careers. We live a philosophy of intentional learning combined with real-life experience supported by a fair and competitive rewards program. We are individuals, teams and a company that believes in our purpose and our approach is simple, the people who work at PCI fuel our business; we don’t say no, we figure out how.

PCI Pharma Services is an Equal Opportunity Employer/Vet/Disabled