Intern Global Customer Advocacy

Celonis; Madrid; Presencial; EUR 10.000 - 12.000; A tiempo parcial

Ventajas ofrecidas por este puesto de trabajo

RSUs

Unlimited PTO

Hybrid work model

Learning platform access

Descripción de la vacante

Celonis is seeking an intern for its Global Customer Advocacy team during Celosphere season. You will gain hands-on experience at the intersection of customer advocacy, event management, and customer awards programs, supporting a fast-moving team to deliver a world-class experience for our customers and ensuring the annual awards program runs smoothly.

This internship is ideal for someone who is organized, curious, and eager to learn how a global enterprise software company operates.

Formación

• Strong organizational skills to manage multiple tasks.
• Solid written communication for professional customer-facing messages.
• Professional demeanor and focus on great customer experience.
• Proactive, curious mindset and willingness to learn in a fast-paced environment.
• Interest in applying AI tools to everyday tasks.
• Detail-oriented, reliable, motivated to deliver high-quality work.

Responsabilidades

• Support the Game Changer Awards Campaign by drafting and sending communications to encourage customer applications.
• Organize submissions for review and prepare materials for judging panels.
• Assist with finalist communications and coordinate speaker confirmations.
• Help manage speaker coordination and enhance onsite speaker experience.
• Provide pre-production and logistical support for the event and assist promotional activities.
• Gather customer references for keynote and product sessions and apply AI tools to streamline tasks.

Conocimientos

Organizational skills

Written communication

Customer experience mindset

Proactive mindset

Curious mindset

Interest in AI tools

Descripción del empleo

Celonis is the trusted platform to industrialize Enterprise AI. At our core is the Celonis Context Model — which combines process data, business knowledge, and intelligence into a living digital twin of the enterprise that AI can actually understand, turning AI's operational blind spots into operational clarity. World's leading companies trust Celonis and its global ecosystem of partners to make their AI agents, people, systems, and processes work together, achieving transformational outcomes. We believe there's a massive opportunity to unlock global productivity and sustainability by giving AI the context to understand how every business process really works. Join our mission to make processes work for people, companies, and the planet.

The Team:

The Customer Engagement team is responsible for creating lifelong customer value by leveraging customer insights to improve internal business processes, optimize customer journeys, and tailor experiences so that we can evangelize our customer community to be advocates for Celonis.

Areas of focus include:

• Customer Understanding & Journey: Voice of the customer insights, Cx design and optimization
• Customer Connections & Comms: Strategic groups, customer recognition programs and comms
• Customer Advocacy: Customer references, stories, and speakers
• Executive Programs:Executive customer engagements and thought leadership

About the Role:

Join Celonis' Global Customer Advocacy team during one of our most exciting and high-impact times of the year — Celosphere season. As an intern, you'll get hands-on experience working at the intersection of customer advocacy, event management, and customer awards programs, and customer storytelling. You'll support a fast-moving team dedicated to delivering a world-class experience for our customers and ensuring our biggest event of the year runs seamlessly.

This is a great opportunity for someone who is organized, curious, and eager to learn how a global customer advocacy function operates at a leading enterprise software company.

What You'll Do:

• Support the Game Changer Awards Campaign — Draft and send communications to encourage customers and account teams to apply to be recognized in our annual awards program
• Organize Submissions for Review — Prepare customer award submissions to get them ready for the judging panel for our global and regional awards
• Assist with Finalist Communications — Help draft and coordinate communications to notify and celebrate award finalists
• Help with Speaker Coordination — Track and organize the administration behind the customer speaker confirmation process
• Enhance Speaker Experience — Support customer speakers’ onsite experience, including working with Design and ordering speaker thank you gifts.
• Support Pre-Production — Provide logistical and administrative support across various pre-production needs in the weeks leading up to the event
• Support Promotional Efforts — Help prepare and coordinate promotional materials used to drive event registration
• Track Session References — Assist the team in gathering and organizing customer references for keynote, product, and industry sessions
• Leverage Modern Tools — Explore and apply AI tools to streamline administrative tasks, document tracking, and daily workflow

What You'll Need:

• Strong organizational skills with the ability to manage multiple tasks simultaneously without dropping the ball
• Solid written communication skills and a genuine interest in drafting professional, customer-facing communications
• A professional demeanor and an intuitive understanding of what makes a great customer experience
• A proactive, curious mindset and a willingness to learn in a fast-paced, dynamic environment
• An interest in working with and applying AI tools to everyday tasks
• Detail-oriented, reliable, and motivated to deliver high-quality work
• Available for an October 2026 start date

Why You'll Love It:

You'll work closely with a global team at the center of one of Celonis' most visible programs — gaining real exposure to customer advocacy, event strategy, and customer engagement.

What Celonis can offer you:

• Pioneer Innovation: Work with the global leader in Process Mining and the Process Intelligence Graph to shape the future of AI-driven business operations.
• Ownership from Day 1: Every full-time "Celonaut" is an owner, receiving Restricted Stock Units (RSUs) and merit-based refresh grants.
• Unrivaled Family Support: Benefit from our inclusive parental leave policy—24 weeks of fully paid leave for primary carers and 12 weeks for supporting carers, available from your first day of employment.
• Work-Life Integration: Enjoy Unlimited PTO (in applicable regions) and generous PTO globally, as well as a flexible hybrid work model that balances remote focus with vibrant office collaboration.
• Continuous Growth: Elevate your skills through our 70-20-10 learning framework, mentorship programs, and access to a dedicated learning platform.
• Holistic Well-being: Prioritize your health with subsidized Wellhub memberships, mental health counseling, and dedicated "Wellness Weeks" that prioritize work/life balance.
• Drive Sustainability: Participate in annual Impact Days, where you receive paid time off to volunteer for community and environmental causes with your local office, or virtually.
• Global Inclusion & Belonging: Find community through our Inclusion Think Tank and participate in our annual Inclusion Days, ensuring every voice is heard and valued.
• Value-Driven Impact: Join a mission-led organization where our core values—Live for Customer Value, The Best Team Wins, We Own It, and Earth Is Our Future—drive every decision.

About Us:

Celonis is the trusted platform to industrialize Enterprise AI, empowering organizations to analyze, design, and operate AI-driven processes. The Celonis Platform is powered by the Celonis Context Model, which combines process data, business knowledge, and intelligence to create a living digital twin of the enterprise that AI can understand — turning AI’s operational blind spots into operational clarity. Industry-leading companies around the world trust Celonis and its global ecosystem of partners to make their AI agents, people, systems, and processes work together, achieving transformational outcomes. Celonis is headquartered in Munich, Germany, and New York City, USA, with more than 20 offices worldwide.

Get familiar with the Celonis Process Intelligence Platform by watching this video.

Celonis Inclusion Statement:

At Celonis, we believe our people make us who we are and that “The Best Team Wins”. We know that the best teams are made up of people who bring different perspectives to the table. And when everyone feels included, able to speak up and knows their voice is heard - that's when creativity and innovation happen.

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