Information Technology Support Technician

Sharp Brains; Barcelona; Presencial; EUR 25.000 - 35.000; Jornada completa

Descripción de la vacante

A technology services company seeks an IT Support Technician L1 for onsite support in Barcelona. Ideal candidates will have over 3 years of IT support experience, strong technical skills across desktop and laptop systems, and familiarity with IT security protocols. Responsibilities include managing desktop devices, handling IMAC activities, and providing troubleshooting assistance for hardware and software issues. This is a full-time position with a freelance contract for a duration of 1 year.

Formación

• More than 3 years of experience in IT Support.
• Required driving license.
• Familiarity with Windows OS environments.

Responsabilidades

• Provide end-to-end technical support for desktop systems.
• Handle IMAC activities and break/fix tasks.
• Deliver support using SCCM, Intune, and ServiceNow.
• Ensure compliance with security protocols.
• Administer software installations and security patching.
• Offer VIP support during escalations.

Conocimientos

Technical support for desktop and laptop systems

Troubleshooting hardware and software issues

Familiarity with SCCM, Intune, and ServiceNow

Compliance with security protocols

Basic user account management in Active Directory

Descripción del empleo

Position: IT Support Technician L1 (On-site)

Role Type: FTE

Working Days: On site

Contract duration: 1 year (extendable)

Contract Type: Freelance / B2B contract

Experience Required: More than 3 years IT Support.

Driving License: Required

Site Address: Barcelona, Spain

Onsite Deskside Support (L1 / L2) Key Responsibilities

• Provided end-to-end technical support for desktop and laptop systems, including troubleshooting hardware, software, and connectivity issues.
• Handled IMAC activities (Install, Move, Add, Change) and break / fix tasks for end-user devices.
• Managed the full lifecycle of desktop devices, including configuration, patching, OS imaging, and vendor-based hardware replacements.
• Delivered support using tools such as SCCM, Intune, and ServiceNow for asset tracking, ticket resolution, and remote assistance.
• Administered approved software installations, updates, and security patching in coordination with IT policies.
• Provided remote and deskside support using EUC tools and supported applications such as MS Office, Outlook, and VPN clients.
• Ensured compliance with security protocols, antivirus monitoring, and desktop policy enforcement.
• Offered VIP support and acted as the primary onsite contact during critical escalations or outages.
• Supported printers, scanners, and peripheral devices, including troubleshooting and routine maintenance.
• Assisted with Active Directory tasks, basic user account management, and smart hands support.
• Maintained documentation of incident resolution, hardware inventory, and technical guides for internal reference.
• Demonstrated familiarity with Windows OS environments, mobile device support, and basic MAC device handling.
• Followed ITIL practices for incident, problem, and service request management in corporate environments.