Information Technology Field Technician

TECEZE; Valencia; Presencial; EUR 30.000 - 40.000; Jornada completa

Descripción de la vacante

A technology support firm in Valencia seeks experienced IT support personnel to manage desktop configurations, troubleshoot hardware issues, and handle vendor relations. Strong communication skills and a background in DHCP and DNS are required. This role offers the opportunity to provide high-touch service with a focus on compliance with Service Level Agreements.

Formación

• Experience in installing and maintaining desktop computers.
• Familiarity with inventory management practices.
• Ability to support both Mac and Windows devices.

Responsabilidades

• Install and configure desktop computers and peripheral equipment.
• Manage inventory and troubleshoot hardware issues.
• Adhere to defined Service Level Agreements (SLA’s).

Conocimientos

Good communication skill

Knowledge of Office 365 support

Good Knowledge of DHCP, DNS

Herramientas

Network & Sharing printer installation

Hardware / software troubleshooting

Descripción del empleo

SOW

• Installing, configuring, and maintaining desktop computers, peripheral equipment, and software / applications within established standards and guidelines.
• Working with OEM vendors for replacing spares, hardware repairs & troubleshooting
• Inventory management
• Imaging of Laptops & Desktops
• Printer Management
• Assistance in fixing issues for Conference room and working with Vendor for room setup
• Hardware / software troubleshooting and resolution
• Perform IMAC (Install, Move, Add, Change) services for IT assets, and support mobile phone and non-PC equipment such as scanners and printers.
• Offer VIP support with tailored, high-touch service and manage audio-visual, conferencing, and technologies
• Network & Sharing printer installation
• Knowledge of Office 365 support
• Coverage / compliance software installation and troubleshooting
• Good communication skill
• Good Knowledge of DHCP, DNS.
• Maintain IT inventory, coordinate vendor support, and assist with procurement
• Support Mac devices
• Strictly adhere to defined Service Level Agreements (SLA’s)
• Support recurring meetings, events, and after-hours activities as required
• Documenting incidents, problems, and resolutions for future reference and for the knowledge base
• Profiles focused primarily on service desk or remote assistance are not suitable for this engagement.
• L1 level network troubleshooting and resolution for LAN Connectivity
• Hands & feet support to Backend team for Network / Server / application issue
• Working with vendor support contacts to resolve technical issues
• Labelling Racks & devices
• Server mounting / movement
• Hands & Feet Support for DC (Compute, Storage, Backup, Network.) Hands & feet Support Requirement for Physical Servers, Network Devices, Storage, etc Device reboot, console connection for remote access, cable / SFP removal / insert, cable replacement, racking / stacking, etc.