Information Technology Field Technician

TECEZE; Islas Baleares; Presencial; EUR 30.000 - 45.000; Jornada completa

Descripción de la vacante

A technology services company located in Spain, Islas Baleares is seeking an IT support professional to install and maintain desktop systems, manage hardware/software, and provide high-touch support for VIP clients. The ideal candidate has a strong background in IT troubleshooting and effective communication skills. This role requires compliance with Service Level Agreements and the ability to document technical issues.

Formación

• Experience in installing, configuring, and maintaining desktop computers and software.
• Ability to troubleshoot hardware and software issues effectively.
• Knowledge of network troubleshooting, especially for LAN connectivity.

Responsabilidades

• Install, configure, and maintain IT assets including laptops and desktops.
• Provide VIP support and manage audio-visual technologies.
• Document incidents and resolutions for future reference.

Conocimientos

Good communication skill

Knowledge of Office 365 support

Good Knowledge of DHCP

Good Knowledge of DNS

Descripción del empleo

SOW

• Installing, configuring, and maintaining desktop computers, peripheral equipment, and software / applications within established standards and guidelines.
• Working with OEM vendors for replacing spares, hardware repairs & troubleshooting
• Inventory management
• Imaging of Laptops & Desktops
• Printer Management
• Assistance in fixing issues for Conference room and working with Vendor for room setup
• Hardware / software troubleshooting and resolution
• Perform IMAC (Install, Move, Add, Change) services for IT assets, and support mobile phone and non-PC equipment such as scanners and printers.
• Offer VIP support with tailored, high-touch service and manage audio-visual, conferencing, and technologies
• Network & Sharing printer installation
• Knowledge of Office 365 support
• Coverage / compliance software installation and troubleshooting
• Good communication skill
• Good Knowledge of DHCP, DNS.
• Maintain IT inventory, coordinate vendor support, and assist with procurement
• Support Mac devices
• Strictly adhere to defined Service Level Agreements (SLA’s)
• Support recurring meetings, events, and after-hours activities as required
• Documenting incidents, problems, and resolutions for future reference and for the knowledge base
• Profiles focused primarily on service desk or remote assistance are not suitable for this engagement.
• L1 level network troubleshooting and resolution for LAN Connectivity
• Hands & feet support to Backend team for Network / Server / application issue
• Working with vendor support contacts to resolve technical issues
• Labelling Racks & devices
• Server mounting / movement
• Hands & Feet Support for DC (Compute, Storage, Backup, Network.) Hands & feet Support Requirement for Physical Servers, Network Devices, Storage, etc Device reboot, console connection for remote access, cable / SFP removal / insert, cable replacement, racking / stacking, etc.