Information Technology Field Technician

TECEZE; Badajoz; Presencial; EUR 25.000 - 35.000; Jornada completa

Descripción de la vacante

A technology services company in Extremadura, Spain is seeking a skilled IT Support Technician to handle installation, configuration, and maintenance of desktop computers and peripherals. The ideal candidate will troubleshoot hardware and software issues, provide support for network connectivity, and coordinate with vendors. Strong communication skills are essential for VIP support with tailored service. This role includes regular documentation of incidents and resolutions.

Formación

• Experience in installing, configuring, and maintaining desktop computers and peripherals.
• Ability to troubleshoot hardware and software issues effectively.
• Good communication skills to assist users and coordinate with vendors.

Responsabilidades

• Install, configure, and maintain desktop computers and peripheral equipment.
• Provide support for hardware and software troubleshooting.
• Document incidents and resolutions for reference.
• Provide 'Hands & Feet' support for server and network issues.

Conocimientos

Installation and configuration of desktop computers

Hardware troubleshooting

Good communication skills

Knowledge of Office 365 support

L1 level network troubleshooting

Good knowledge of DHCP and DNS

Descripción del empleo

SOW

• Installing, configuring, and maintaining desktop computers, peripheral equipment, and software / applications within established standards and guidelines.
• Working with OEM vendors for replacing spares, hardware repairs & troubleshooting
• Inventory management
• Imaging of Laptops & Desktops
• Printer Management
• Assistance in fixing issues for Conference room and working with Vendor for room setup
• Hardware / software troubleshooting and resolution
• Perform IMAC (Install, Move, Add, Change) services for IT assets, and support mobile phone and non-PC equipment such as scanners and printers.
• Offer VIP support with tailored, high-touch service and manage audio-visual, conferencing, and technologies
• Network & Sharing printer installation
• Knowledge of Office 365 support
• Coverage / compliance software installation and troubleshooting
• Good communication skill
• Good Knowledge of DHCP, DNS.
• Maintain IT inventory, coordinate vendor support, and assist with procurement
• Support Mac devices
• Strictly adhere to defined Service Level Agreements (SLA’s)
• Support recurring meetings, events, and after-hours activities as required
• Documenting incidents, problems, and resolutions for future reference and for the knowledge base
• Profiles focused primarily on service desk or remote assistance are not suitable for this engagement.
• L1 level network troubleshooting and resolution for LAN Connectivity
• Hands & feet support to Backend team for Network / Server / application issue
• Working with vendor support contacts to resolve technical issues
• Labelling Racks & devices
• Server mounting / movement
• Hands & Feet Support for DC (Compute, Storage, Backup, Network.) Hands & feet Support Requirement for Physical Servers, Network Devices, Storage, etc Device reboot, console connection for remote access, cable / SFP removal / insert, cable replacement, racking / stacking, etc.