Incident Reponse Manager

ADP; Barcelona; Híbrido; EUR 55.000 - 75.000; Jornada completa

Descripción de la vacante

A global technology and services company is seeking an Incident Response Manager in Barcelona. This role involves coordinating security incidents, managing communication during incidents, and continually improving incident management processes. Candidates should have a BA/BS degree or equivalent and 3-5 years experience in operations related to Security, Risk, or Compliance. The position offers a hybrid work model and requires excellent analytical and problem-solving abilities.

Formación

• 3-5 years experience in Business Operations, Security, Risk, Compliance or related fields.
• Background in financial services, HR/payroll, business process outsourcing is beneficial.

Responsabilidades

• Coordinate technical outages and cyber incidents with various stakeholders.
• Develop communication content for root cause analysis and internal communications.
• Improve security incident management processes and maintain documentation.
• Ensure all incidents are tracked, updated, and reported with proper details.

Conocimientos

Analytical skills

Problem-solving skills

Organizational skills

Interpersonal relations

Verbal/written communications

Educación

BA/BS degree or equivalent

3-5 years of operational and business experience

Descripción del empleo

Description The Incident Response Manager is responsible for the coordination of security incidents, including technical outages, cyber incidents, all-hazards events of 3rd parties incidents, that could impact business operations or damage ADP’s brand. This includes prioritizing, coordinating, and documenting the details of identified security incidents. The Incident Response Manager will act as a single point of contact during a reported security incident and will work with business unit management, global security organization, communication, and legal teams to drive and ensure execution of activities within the framework of the incident response process, following the established ADP security policies and standards with respects to security incident reporting, internal escalations and internal notifications, as well as maintain, review and update the Incident Response Procedures (Playbooks). The duties performed by the Incident Response Manager are instrumental in assisting and meeting client service level agreements, contractual and regulatory obligations. The Incident Response Manager will maintain a strong working relationship with the business, products services, IT, and GSO groups to partner in the execution of business security incident response activities, root cause determination and identification of applicable remedial actions. The execution of these functions is critical to client retention, client relationship and ADP’s brand.

Essential Responsibilities:

• Coordinate technical outages, cyber incidents, all-hazards events and 3rd parties incidents, that impact or could impact business operations, by coordinating with the different stakeholders and experts from GETS, GSO and ADP Global Payroll teams, handled in a timely manner and in compliance with applicable ADP policies and incident handling procedures;
• Develop and contribute to the communication content for root cause analysis, talking points for client account teams, and internal communications during security incident management;
• Continually improve the security incident management process, and maintain all documentation in a central repository;
• Ensure all security incidents are tracked, updated and reported with appropriate incident details.

Education/Experience:

BA/BS degree or equivalent or equivalent job experience; 3-5 years of ADP Business Operations, Security, Risk, Compliance or like discipline of operational and business experience. Background in financial services, HR/payroll, business process outsourcing.

Generic Skills:

Preferred candidates will possess good analytical, some technical, problem-solving, and organizational skills. They must have the ability to adjust quickly to shifting priorities and make quick decisions with limited information. Ability to work under pressure. Collaborates effectively with cross-functional entities across the enterprise; Experience in incident management and response including but not limited to analysis, containment, documenting investigation results. Exceptional organizational direction, time management, problem-solving, prioritization, goal setting, leadership and motivation, negotiation, interpersonal relations, verbal/written communications and human resource management skills; Candidate must be able to pass an advanced background check.

Technical Skills:

Familiar with security and IT related technologies. Ability to interact effectively with technical and non-technical audiences via both verbal and written communications (e.g., technical writing, procedural development, requirements analysis); Awareness of relevant compliance area (e.g. HIPAA, Privacy, PCI); Ability to identify and ensure the timely delivery of critical information to internal analysis teams, sponsors, customers, and other interested parties. Ability to effectively prioritize work. Ability to develop and explain technical decisions. Ability to recognize and deal appropriately with sensitive and confidential information.

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