Hybrid Customer Support for Danish Speakers

Cross Border Talents; Barcelona; Híbrido; EUR 25.000 - 35.000; Jornada completa

Descripción de la vacante

A leading customer service provider is seeking a native Danish speaker to join their team in Barcelona. The role involves responding to customer inquiries in Danish and English, assisting with product-related questions and technical issues. Applicants should possess excellent communication skills and strong PC abilities. The position offers a full-time contract, rotating shifts, and an array of benefits including a 'Feel Good' program, private health insurance, and opportunities for career growth in a multicultural environment.

Servicios

Free private health insurance upon permanent contract

Feel Good program with activities

Flexible remuneration options for nursery school and transport

Opportunities for learning and growth

Free coffee and fruit weekly

Formación

• Experience in customer service or contact center environments is valued.
• Familiarity with accommodation platforms is a plus.
• Availability to work from both the office and home (within 100km from the office).

Responsabilidades

• Respond to customer inquiries via phone, email, and chat in Danish and English.
• Assist customers with product-related questions and technical issues.
• Deliver high-quality solutions by troubleshooting customer needs.

Conocimientos

Native Danish speaker

Advanced English proficiency (B2+)

Excellent communication skills

Strong PC skills

Problem-solving mentality

Goal-oriented approach

Herramientas

Office 365

CRM databases

Descripción del empleo

Key Responsibilities:

• Respond to customer inquiries via phone, email, and chat in Danish and English.


• Assist customers with product-related questions, technical issues, and order processing.


• Deliver high-quality solutions by troubleshooting and identifying customer needs.


• Maintain detailed and accurate records of customer interactions in the system.


• Collaborate with other departments to resolve customer issues efficiently.


• Stay up to date with company products, services, and policies to provide accurate information.

Requirements:

• Native Danish speaker with advanced English proficiency (B2+).


• Excellent communication and interpersonal skills, both written and spoken.


• Strong PC skills, including Office 365, CRM databases, and other internal platforms.


• A problem-solving and solution-driven mentality.


• A positive and motivated mindset to tackle challenging customer issues.


• Goal-oriented approach and ability to adapt to changing priorities.


• Familiarity with accommodation platforms is a plus.


• Previous experience in customer service or contact center environments is valued.


• Availability to work both from the office and from home (within 100km from the office).

Contract Details:

• Full-time contract (39 hours per week), Monday to Sunday with fixed working hours and 2 days off per week.


• Rotating shifts: 09:00 - 20:00.


• Initial temporary contract with the possibility of a permanent position based on business needs.


• 27 working days of holiday per year.

Benefits:

• \"Feel Good\" program offering Spanish lessons, quizzes with prizes, and free group activities such as running, beach volleyball, and roller skating.


• Free private health insurance upon obtaining a permanent contract.


• Flexible remuneration options for nursery school and transport after the probation period.


• Multicultural and international working environment.


• Modern office spaces, well connected by public transport and close to Glories shopping mall (Westfield).


• Free coffee daily and free fruit once a week.


• Opportunities to learn and grow within an industry-leading department.


• 3 weeks of initial training and continuous personal coaching.