HR Contact Center Associate with Dutch and English – 12-months (fixed-term) contract , MHLS (My[...]

Amazon Jobs; Pol; Híbrido; EUR 30.000 - 40.000; Jornada completa

Descripción de la vacante

A leading global technology company is looking for an HR Contact Center Associate to support HR queries in Dutch and English. This role involves managing employee contacts via multiple communication channels, ensuring resolutions with a focus on customer service. Ideal candidates will have strong communication skills, experience in administration or customer service, and proficiency in Microsoft Office. This position offers opportunities to improve service and address employee feedback.

Formación

• Very good proficiency in written and verbal Dutch (B2 CEFR) and English (B2 CEFR).
• Computer skills including Windows and Microsoft Office.

Responsabilidades

• Handle and resolve HR queries in Dutch and English.
• Communicate effectively to explain and resolve employee queries.
• Take ownership of employee contacts ensuring resolution with customer focus.

Conocimientos

Verbal communication in Dutch

Verbal communication in English

Time management

Problem-solving skills

Interpersonal skills

Herramientas

Microsoft Office

Outlook

Descripción del empleo

Location and Role

• This role can be office based in Prague, Czech Republic. Additionally, this can be a Home Office based role – it can be performed from any location within Poland, Slovakia and Czech Republic.

At Amazon we believe that every day is still day one.

It's our job to make bold bets, and we get our energy from inventing on behalf of customers. Success is measured against the possible, not the probable. This is your chance to make history.

Join the HR Contact Center team, which supports Amazon across certain EMEA (Europe, Middle East and Africa) countries. Our team provides a multi-language capability to the internal customers, and is looking for HR Contact Center Associates with Dutch and English to join us. Reporting to a Team Manager, the team acts as first point of contact for employees and managers via phone, live chat, email, and internal case management systems by answering Employee’s life-cycle queries related to benefits, payroll, leave of absence, data management, onboarding and terminations as well as processing absence reporting requests.

Responsibilities

• Handle and resolve HR queries in Dutch and English by referring to documentation such as frequently asked questions and standard operating procedures and elevate where these cannot be resolved.
• Take ownership of employee contacts ensuring that each contact is accepted and resolved with a high degree of customer focus.
• Identify gaps in the supporting documentation, internal processes and areas where the level of customer service could be improved.
• Communicate effectively both verbally and in written form with employees to explain and resolve queries and concern for the whole employee life-cycle at Amazon.
• Actively seeks employee feedback to improve levels of service.
• Being able to work on rotational shifts in both weekends and weekdays, including bank holidays.

Basic Qualifications

• Very good proficiency in written and verbal in Dutch (B2 CEFR) and English (B2 CEFR).
• Computer skills (Windows, Microsoft Office, Outlook)

Preferred Qualifications

• Relevant work experience in administration, customer service / call center or HR environment.
• Very good proficiency in additional European languages.
• Ability to work in international teams where team members are in different locations and belong to different cultures.
• Ability to work with confidential information.
• Flexibility to work in a fast-paced environment.
• Good interpersonal, communication, time management, and problem-solving skills.

Equal Opportunity & Other Considerations

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build.

Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice: https://www.amazon.jobs/en/privacy_page to know more about how we collect, use and transfer the personal data of our candidates.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.