Helpdesk

Kardex; San Fernando de Henares; Presencial; EUR 30.000 - 40.000; Jornada completa

Descripción de la vacante

A leading logistics solutions provider in Spain seeks a Technical Customer Service Representative. The role involves responding to a high volume of technical inquiries and providing solutions via phone, chat, or text. Candidates should have at least 2 years of higher education in electro mechanics and customer service experience. Fluency in the local language and basic computer skills are required, along with a customer focus and strong communication skills.

Formación

• 2+ years in customer service in the technical field.
• Understanding of technical product specifications.
• Experience in logistics is an advantage.

Responsabilidades

• Responding to low complexity technical inquiries via phone/chat/text.
• Providing scripted responses to customer inquiries.
• Recommending products as part of customer issue resolution.

Conocimientos

Technical/electronic/software experience

Customer focus

Excellent communication skills

Good interpersonal skills

Methodological skills

Educación

Minimum 2 years' higher education in electro mechanics

Herramientas

Basic computer skills

Descripción del empleo

The Kardex Group is one of the world's leading manufacturers of dynamic storage, retrieval and distribution systems. Our more than 2,500 employees worldwide develop and manufacture logistics solutions that are used in many different sectors such as industrial manufacturing, retail and administration.

Contact Center Customer Service: Technical provides post-sale technical customer service to business or end-consumer customers via phone, online chat, or text.

Your tasks

• Responding to a high volume of low complexity technical inquiries (e.g., equipment or software installation/activation/troubleshooting, providing technical product specifications & information on compatibility with other products, etc.)
• Providing responses to customer inquiries based on pre-determined scripts and other response guidance tools
• Recommending alternative products or services (e.g., warranties) as part of customer issue resolution

Your profile

• Minimum 2 years' higher education in electro mechanics
• High level of technical/electronic/software experience covering knowledge of equipment
• Minimum 2 years experience in customer service in the field
• Familiar with diagnostic methods
• Independent functioning and strong contact skills
• Cost-conscious thinking and creativity
• Experience in logistics is an advantage
• Basic computer skills
• Fluency in local language
• English language CEFR level B1 (intermediate)
• Customer focus
• Excellent communication skills
• Good interpersonal skills
• Methodological skills