Head of Customer Success & Onboarding — Revenue Growth

Bnberry; Bilbao; Híbrido; EUR 70.000 - 90.000; Jornada completa

Descripción de la vacante

A leading hospitality technology company in Spain is seeking a Head of Customer Success and Implementation to maximize client satisfaction and accelerate onboarding. The ideal candidate will have 3–5+ years of leadership experience in Customer Success, strong negotiation skills, and a background in SaaS or hospitality. This role offers a competitive benefits package and a dynamic work environment with opportunities for personal growth.

Servicios

Competitive benefits package

Generous vacation time

Remote work flexibility

Professional development programs

Formación

• 3–5+ years of experience in Customer Success or Implementation leadership.
• Experience managing large, fast‑paced account portfolios.
• Strong negotiation and executive communication skills.

Responsabilidades

• Lead and develop a team of Account Managers and Onboarding Specialists.
• Own the full onboarding program to accelerate revenue.
• Oversee client performance outcomes and ensure satisfaction.

Conocimientos

Customer Success leadership

Account Management

Negotiation skills

Analytical thinking

Descripción del empleo

A leading hospitality technology company in Spain is seeking a Head of Customer Success and Implementation to maximize client satisfaction and accelerate onboarding. The ideal candidate will have 3–5+ years of leadership experience in Customer Success, strong negotiation skills, and a background in SaaS or hospitality. This role offers a competitive benefits package and a dynamic work environment with opportunities for personal growth.