Head of Customer Experience (E-Commerce)

SVibe; Madrid; Presencial; EUR 90.000 - 110.000; Jornada completa

Descripción de la vacante

A fast-growing brand in Madrid is seeking an experienced E-Commerce Manager to oversee their B2C online performance. You will manage the online store, driving growth initiatives through various channels and ensuring an exceptional customer experience. The ideal candidate has at least 2 years of experience in e-commerce or digital marketing and is proficient in performance marketing tools. This is a full-time, on-site role with a competitive salary and performance bonuses.

Formación

• Minimum 2+ years in a similar e-commerce or digital marketing role.
• Fluent English (C1 level or higher); Spanish is a plus.
• Experience with conversion optimization and SEO fundamentals.

Responsabilidades

• Own the entire B2C performance of S-Vibe.
• Oversee daily operations of the online store.
• Manage seasonal promotions and product launches.

Conocimientos

E-commerce management

Performance marketing

Data analysis

Project management

Fluent English

Herramientas

Shopify

Google Analytics

Meta Ads Manager

Klaviyo

Descripción del empleo

Contract Type: Full-time, On-site

English (C1 level or higher)

Experience: Minimum 2+ years in a similar e-commerce or digital marketing role

Compensation: €3,000 gross / month base salary + performance bonuses based on KPIs

S-Vibe is a fast-growing sexual wellness and lifestyle brand built on design, innovation, and self-expression. We are a small, high-performance team with an intense work ethic, fast execution, and ambitious goals. As our E-Commerce Manager, you’ll own the entire B2C performance of S-Vibe. From managing our online store to leading growth initiatives across paid, CRM, and retention channels, you’ll be responsible for ensuring that the D2C experience delivers both revenue and brand impact.

This is a highly autonomous role: you’ll coordinate with agencies or freelancers when needed but remain the single point of accountability for the e-commerce channel’s success.

Store Management & Operations

• Oversee daily operations of the S-Vibe online store (Shopify or equivalent)
• Ensure smooth order flow, accurate stock visibility, and exceptional customer experience
• Maintain and update product listings, visuals, and content in line with brand guidelines
• Monitor analytics and report on sales performance, traffic, and key KPIs
• Improve conversion rates through UX, content, and CRO experiments
• Manage seasonal promotions, offers, and product launches on the site
• Ensure consistent brand presentation and strong visual storytelling across all pages

Marketing & Growth

• Manage or coordinate performance marketing (Meta Ads, Google Ads, etc.)
• Develop and execute CRM, retention, and lifecycle campaigns (email, SMS, loyalty)
• Support influencer and content marketing initiatives by ensuring smooth integration with the store
• Work closely with the creative and content teams to align product storytelling and visuals
• Manage freelancers or agencies for specialized tasks (ads, SEO, CRO)
• Report directly to management on KPIs, performance, and growth opportunities

Qualifications

• At least 2 years in e-commerce or performance marketing roles, ideally within premium consumer goods, beauty, or wellness
• Fluent English (C1 or above); Spanish is a plus
• Shopify (or similar CMS) experience
• Experience with Google Analytics / GA4, Meta Ads Manager, Google Ads
• Experience with Klaviyo or equivalent CRM system
• SEO fundamentals and conversion optimization knowledge
• Data-driven with strong commercial instinct
• Strong project management and organization skills
• Thrives in a high-performance environment and takes ownership of results

Compensation

Competitive base salary (€3,000 / month gross) + performance bonuses based on KPIs

Location

Full-time, on-site role at our Valencia headquarters

Opportunity to take full ownership of a globally recognized brand’s e-commerce channel