Guest Service Agent (Temporary)

Hilton Worldwide, Inc.; Madrid; Presencial; EUR 20.000 - 25.000; A tiempo parcial

Descripción de la vacante

A leading global hospitality company in Madrid seeks a Receptionist to provide exceptional service to Guests from check-in to check-out. Responsibilities include managing the reception area, ensuring guest satisfaction, and complying with hotel policies. Ideal candidates will have previous customer service experience and a high school certificate. This role offers various benefits including free breakfast and team member discounts.

Servicios

Hilton University

Mental Wellness app

Go Hilton Team Member Rate

Birthday off

Free Breakfast

Formación

• Previous experience in a customer-focused industry.
• Ability to work on your own as well as in a team.
• Competent level of IT proficiency.

Responsabilidades

• Provide reception services for Guests to enhance their experience.
• Ensure efficient check-in/out and complete audit procedures.
• Maximize room occupancy and use up-selling techniques.

Conocimientos

Customer service skills

Positive attitude

Good communication skills

IT proficiency

Educación

High school certificate or equivalent

Descripción del empleo

Overview

A Receptionist provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required.

What will I be doing?

As a temporary Receptionist, you will provide reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. A Receptionist contributes to the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:

• Achieve positive outcomes from Guest queries in a timely and efficient manner
• Ensure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as required
• Ensure that both the Front Office Manager and Reception Supervisors are kept fully aware of any relevant feedback from guests and, or, other departments
• Demonstrate a high level of customer service at all times
• Attend appropriate training courses, when required, and assist with the Night Team's training and development efforts
• Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties
• Maximize room occupancy and use up-selling techniques to promote hotel services and facilities
• Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy
• Comply with hotel security, fire regulations and all health and safety legislation
• Act in accordance with policies and procedures when working with front of house equipment and property management systems
• Follow company brand standards
• Assist other departments, as necessary

What are we looking for?

Receptionists serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Previous experience in a customer-focused industry
• Completed high school certificate or equivalent
• Positive attitude and good communication skills
• Commitment to delivering a high level of customer service
• Excellent grooming standards
• Ability to work on your own and as part of a team
• Competent level of IT proficiency

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Previous experience in cash handling

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

Diversity, Equity & Inclusion

Diversity, Equity & Inclusion is at the core of who we are. We are committed to an equitable and inclusive workforce that represents all ages, genders, sexual orientations, nationalities, ethnicities, disabilities, cultures and viewpoints. Grounded in our founding purpose, we foster an environment where Team Members can be their authentic selves. Our global brands provide meeting places for people to connect, creating a welcoming environment for all.

Your Candidate Experience in every selection process is very important to us. We may reach out with surveys to learn more about your interviewing experience. The survey should take no more than 1 minute to complete, and your feedback helps our Human Resource and Recruiting Teams focus on what is important to you.

Benefits

• Hilton University
• Mental Wellness app
• Go Hilton Team Member Rate
• Birthday off
• Free Breakfast