GUCCI Team Manager - Madrid ECI Castellana

Luxury Goods Spain, S.L.; Madrid; Presencial; EUR 30.000 - 50.000; Jornada completa

Descripción de la vacante

A luxury retail company in Madrid seeks a dynamic Team Manager responsible for store performance and team development. The ideal candidate will lead by example, ensuring a positive environment and strong client relationships. Responsibilities include monitoring category performance, coaching team members, and executing client engagement activities. The company values diversity and encourages applications from all qualified candidates. This role focuses on enhancing the client experience and achieving targets.

Formación

• Strong retail background with experience leading teams.
• Excellent relationship-building skills with clients and team members.
• Ability to promote a positive and professional team environment.

Responsabilidades

• Maximize store performance to over-achieve targets and goals.
• Provide ongoing feedback to client advisors to ensure development.
• Lead the execution of clientelling activities and monitor performance of categories.

Descripción del empleo

Overview

The Team Manager is responsible for maximizing store performance in order to over‑achieve targets and goals with a strong focus on team management and development. Working on the shop floor, the Team Manager is a dynamic and inspiring leader who has a strong retail background and relationship building skills both with the team and the clients.

Team

• Promote a positive and professional team environment that fosters trust, integrity and superior performance standards, leading by example.
• Working on the shop floor, the TM will be in constant contact with the team and what is happening on a daily basis.
• Provide support and ongoing feedback to client advisors to ensure their development, motivation and sense of belonging.
• Conduct regular performance conversations to discuss results and develop action plans.
• Conduct on‑spot coaching to ensure consistent client experience.
• Participate in attracting, recruiting and onboarding a high performing team.
• Partner with Store Manager and Human Resources for all employee relations issues to ensure effective resolution.
• Make sure that all the company policies and procedures are followed by all the team members.

Client

• Lead and inspire the team on executing superior client experience, ensuring the hospitality mindset within the team.
• Develop a client engagement mindset, with the purpose of building long lasting relationships with clientele.
• Lead the execution of clientelling activities with the store team, developing actions to reach the goals and KPIs.
• Demonstrate leadership by playing an active role on the sales floor.

Product

• Monitor the performance of the assigned categories and proactively propose action plans to reach the targets.
• Partner with Merchandising team providing effective feedback on products, stock situation and specific requests for the store in order to grow the business.
• Collaborate with Visual Merchandising team in order to maximize the category potential while guaranteeing that the image of the store is maintained according to guidelines.
• Ensure the team develops a full product knowledge through specific training, while making sure they are aware of market trends and competitors.

Benefits

Gucci is committed to building a diverse workforce. We believe diversity in all its forms – gender, age, disability, nationality, culture, religious beliefs and sexual orientation – enriches the workplace. It opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer we welcome and consider applications from all qualified candidates, regardless of their background.