GUCCI Client Advisor - Madrid Serrano

Luxury Goods Spain, S.L.; Madrid; Presencial; EUR 30.000 - 45.000; Jornada completa

Descripción de la vacante

A luxury fashion brand in Madrid is seeking an experienced retail professional to serve customers and enhance brand loyalty as a 'Gucci ambassador.' This role involves providing exceptional service, understanding fashion trends, and driving sales goals. Candidates must have proven retail experience, strong communication skills, a passion for luxury items, and be fluent in both Spanish and English. The position is full-time and focuses on delivering an outstanding customer experience.

Formación

• Proven experience in a similar role within fashion retail companies.
• Fluent in Spanish and English.
• Ability to work in a fast-moving and dynamic environment.

Responsabilidades

• Serve customers accordingly with Gucci selling ceremony.
• Provide exceptional customer service experience.
• Ensure the achievement of individual and Store goals.

Conocimientos

Customer service experience

Fashion knowledge

Communication skills

Team-player mentality

Commercial awareness

Flexibility

Luxury product knowledge

Descripción del empleo

Description

To provide customers with top quality service by meeting their needs and expectations as well as to increase the brand loyalty by communicating as “Gucci ambassador" the philosophy and the culture of the Brand.

Role Mission

To provide customers with top quality service by meeting their needs and expectations as well as to increase the brand loyalty by communicating as “Gucci ambassador" the philosophy and the culture of the Brand.

Key Accountabilities

• Serve customers accordingly with Gucci selling ceremony
• Provide exceptional customer service experience by greeting, listening and assisting customers in exceeding their needs, demonstrating an excellent knowledge of the products as well as of Gucci history and heritage
• Guarantee cross and up-selling for all product categories
• Discuss with clients and give advice on general trends in fashion world and developments in luxury market, showing passion for fashion and luxury products
• Build and strengthen relationships with customers, deal with different nationalities and personalities and put always the customers at ease
• Ensure qualitative monitoring and updating of customer information, accordingly to the Company tools (CRM), in order to retain actual customers and detect new high potential ones
• Ensure the achievement of individual and Store goals, enhancing and developing the business
• Foster open and constructive communication with team members, being always collaborative and proposing effective solutions
• Contribute to manage the visual display of the products in accordance with Gucci visual standards
• Ensure store functional maintenance and appropriate levels of products on the sales floor, in line with Corporate policies and procedures
• Ensure the products replenishment and physical inventory of merchandise
• Follow Company grooming, accordingly with Gucci standards and policies

Key Requirements

• Proven experience in a similar role within fashion retail companies
• Proven ability to drive and exceed individual and store result
• Deep passion for fashion and luxury
• Excellent commercial awareness and customers attitude
• High flexibility and ability to adapt to different customers
• Team-player mentality
• Strong communication skills
• Ability to work in a fast moving and dynamic environment
• Luxury product knowledge
• Fluent in Spanish and English

Gucci is committed to building a diverse workforce. We believe diversity in all its forms – gender, age, disability, nationality, culture, religious beliefs and sexual orientation – enriches the workplace. It opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer we welcome and consider applications from all qualified candidates, regardless of their background.

Job Type

Regular

Start Date

2025-07-03

Schedule

Full time

Organization

Luxury Goods Spain, S.L.